Administrative Operations & Process Analyst

QBE Group Shared Services Centre; Cebu City; On-site; PHP 290,000 - 424,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City, Philippines, seeks an Administrative Support professional to help develop and maintain process documentation and support project initiatives.

The role includes analysing complex agency and broker requests to ensure high-quality data processing and providing strong administrative support across teams. Onboarding, training, and stakeholder communication are key aspects of the position.

Qualifications

• Requires a tertiary degree or equivalent mix of education and work experience.
• Experience with administrative tasks and process documentation is preferred.

Responsibilities

• Develop consistent processes by collaborating with business units and shared service areas.
• Perform user acceptance testing (UAT) and production verification testing (PIV) for application changes.
• Assist in onboarding and training for new hires on agency/broker management and system functionality.
• Resolve system issues from agency data entry and track agent/broker inquiries.
• Review client requests and provide analysis for processing contracts and changes.
• Communicate with agents/brokers and field representatives to deliver customer service.
• Support relationships with internal teams and management to drive improvements.
• Maintain filing systems and follow administration policies.
• Handle administrative tasks, collate reports, draft correspondence, and manage office supplies.
• Monitor and report on project delivery metrics such as time, budget, scope, and quality.

Skills

Adaptability

Communication

Critical Thinking

Customer Service

Detail-Oriented

Document Management

Collaboration

Legal Administrative Support

Performance Management

Meeting Management

Office Administration

Prioritization

Risk Management

Waterfall Model

Education

Tertiary Degree

Administrative qualifications

Job description

QBE Group Shared Services Centre in Cebu City, Philippines, seeks an Administrative Support professional to help develop and maintain process documentation and support project initiatives.

The role includes analysing complex agency and broker requests to ensure high-quality data processing and providing strong administrative support across teams. Onboarding, training, and stakeholder communication are key aspects of the position.