Customer Support Officer Insurance NA Shift Manila Cebu

QBE Group Shared Services Centre; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

QBE Group Shared Services Centre in the Philippines is seeking a full-time policy administration professional to support documentation across lines of business, handle customer inquiries, and manage policy transactions. You will review instructions, provide rating and processing support, and ensure compliance with established guidelines while maintaining strong relationships with stakeholders.

The role emphasizes accurate policy handling, data entry where needed, and administrative support to

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.
• Some relevant work experience.
• Policy administration experience (preferred).
• Rating and processing experience (preferred).
• Data entry experience (preferred).
• Administrative support experience (preferred).

Responsibilities

• Review, analyse and interpret processing instructions, applications, and work request correspondence from underwriters and agents.
• Provide rating and processing support for lines of business and multi-state accounts.
• Process underwriting policy issuance and amendments within established guidelines.
• Provide customer service support for underwriting assistants and underwriters, handling inquiries and requests with a high level of complexity.
• Work with underwriting assistants and underwriters to deliver timely and accurate products for multiple lines of business.
• Ensure underwriting policies are followed and referrals/escalation matrix is applied when appropriate.
• Establish and maintain good working relationships with stakeholders.
• Maintain product, system and process knowledge.

Skills

Administrative Support

Analytical Thinking

Critical Thinking

Customer Service

Insurance Underwriting

Intentional collaboration

Managing performance

Policy Administration

Policy Compliance

Policy Management

Prioritization

Regulatory Compliance

Risk Assessments

Risk Management

Stakeholder Management

Education

Tertiary Degree or equivalent combination of education and work experience

Job description

Job Description:

Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to support policy documentation across various business lines, handle customer inquiries, and manage policy transactions efficiently. This role may involve data entry, customer service, work allocation monitoring, and determining premium charges using manual rating methods. The focus is on ensuring accurate policy handling based established protocols and procedures on and providing administrative support to the team.

Responsibilities:

• Review, analyse and interpret processing instructions, applications, and work request correspondence from underwriters and agents.
• Provide rating and processing support for lines of business and multi-state accounts.
• Process underwriting policy issuance and amendments within established guidelines.
• Provide customer service support for underwriting assistants and underwriters, handling inquiries and requests with a high level of complexity.
• Work with underwriting assistants and underwriters to deliver timely and accurate products for multiple lines of business.
• Ensure underwriting policies are followed and referals/escalation matrix is applied when appropriate.
• Establish and maintain good working relationships with stakeholders.
• Maintain product, system and process knowledge.

Work Experience:

Necessary Work Experience includes:

• Some relevant work experience.

Preferred Work Experience includes:

• Policy administration experience.
• Rating and processing experience.
• Data entry experience.
• Administrative support experience.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Travel Frequency:

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands:

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

• Administrative Support
• Analytical Thinking
• Critical Thinking
• Customer Service
• Insurance Underwriting
• Intentional collaboration
• Managing performance
• Policy Administration
• Policy Compliance
• Policy Management
• Prioritization
• Regulatory Compliance
• Risk Assessments
• Risk Management
• Stakeholder Management

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.