POD & Claims Manager — Analytics, Compliance & Impact

DHL Express (Philippines) Corporation; Philippines; On-site; PHP 350,000 - 600,000; Full time

Job summary

DHL Express (Philippines) Corporation seeks a skilled claims and POD specialist to manage proofs of delivery and claims processing. You will coordinate with operations, transport, warehouse, and customer service to resolve POD discrepancies and drive timely claim closures.

The role focuses on identifying process improvements, ensuring compliance with policies, developing dashboards, and analyzing trends to support management decisions.

Qualifications

• Bachelor’s degree in Finance, Accountancy, Business Administration, or related field.
• Leadership and coaching
• High-level decision-making
• Strong analytical and reconciliation skills
• Stakeholder management across functions
• Ability to handle pressure and escalations
• Project/process improvement capability

Responsibilities

• Coordinate with operations, transport, warehouse, and customer service teams to resolve POD discrepancies.
• Ensure timely processing, approval, and closure of claims.
• Identify process improvement and automation opportunities; ensure compliance with policies and regulatory standards.
• Develop dashboards and management reports; monitor key metrics related to claims resolution and POD compliance.

Skills

Claims management

Advanced Excel

Analytical skills

Stakeholder mgmt

Leadership

Process improvement

Education

Bachelor’s degree in Finance/Accounting/Business

Tools

Billing systems

Job description

DHL Express (Philippines) Corporation seeks a skilled claims and POD specialist to manage proofs of delivery and claims processing. You will coordinate with operations, transport, warehouse, and customer service to resolve POD discrepancies and drive timely claim closures.

The role focuses on identifying process improvements, ensuring compliance with policies, developing dashboards, and analyzing trends to support management decisions.