POD & Claims Optimization Lead

DHL Germany; Philippines; On-site; Confidential; Full time

Job summary

DHL Germany seeks a qualified professional in the Philippines to manage POD coordination, claims processing, and drive process improvements and reporting across operations, transport, warehouse, and customer service teams.

The role emphasizes timely claims processing, KPI monitoring, and developing dashboards to support management decisions, with a focus on compliance and continuous improvement.

Qualifications

• Bachelor's degree in Finance, Accountancy, Business Administration, or related field.
• Leadership and coaching abilities.
• Strong analytical and reconciliation skills.
• Stakeholder management across functions.
• Ability to handle pressure and escalations.
• Project/process improvement capability.

Responsibilities

• Experience with billing and claims management systems.
• Advanced MS Excel (pivot tables, formulas, analysis)
• Strong analytical and reconciliation skills.

Skills

Billing & claims systems

Excel (Pivot tables)

Analytical & reconciliation

Stakeholder management

Pressure handling

Process improvement

Education

Bachelor's degree in Finance/Accounting/Business

Tools

MS Excel

Job description

DHL Germany seeks a qualified professional in the Philippines to manage POD coordination, claims processing, and drive process improvements and reporting across operations, transport, warehouse, and customer service teams.

The role emphasizes timely claims processing, KPI monitoring, and developing dashboards to support management decisions, with a focus on compliance and continuous improvement.