Claims Investigation Associate - Urgent Hiring

PH Global Jet Express Inc. (J&T Express); Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A logistics company in the Philippines is seeking a Claims Investigation Associate to focus on investigating claims related to lost, delayed, or damaged parcels. The ideal candidate will be detail-oriented, organized, and able to handle sensitive cases objectively. Responsibilities include documenting findings, reviewing shipment records, and coordinating with internal teams to improve service standards. This full-time position offers a vital role in ensuring accountability in claims processing.

Qualifications

• Ability to handle sensitive cases objectively with no direct communication with customers.
• Experience in investigating claims related to lost, delayed, or damaged parcels.
• Competence in documentation and case reporting.

Responsibilities

• Investigate parcel-related claims and incidents.
• Review supporting documentation and logs to determine accountability.
• Document findings and prepare detailed case reports.
• Participate in internal arbitration or dispute resolution.

Skills

Detail-oriented

Organized

Communication skills

MS Excel (VLOOKUP, Pivot Table)

Job description

Claims Investigation Associate

This role focuses on investigating claims involving lost, delayed, or damaged parcels, identifying the root causes, and coordinating internal dispute resolution. The ideal candidate is detail‑oriented, organized, and capable of handling sensitive cases objectively with no direct communication with customers or clients.

Key Responsibilities

• Investigate parcel‑related claims and incidents such as loss, delay, or damage.
• Review supporting documentation, shipment records, and system logs to determine accountability.
• Process and evaluate claims in line with company policies and service standards.
• Coordinate with internal teams (warehouse, dispatch, and operations) to gather relevant data.
• Document all findings accurately and prepare detailed case reports.
• Participate in internal arbitration or dispute resolution processes.
• Recommend corrective or preventive actions to reduce recurring issues.
• Ensure confidentiality and fairness throughout the investigation process.
• Familiar with MS Excel, especially in VLOOKUP and Pivot Table.
• Have good communication skills.

Job Details

• Seniority level: Associate
• Employment type: Full‑time
• Job function: Finance
• Industries: Truck Transportation and Transportation, Logistics, Supply Chain and Storage