Player Engagement Specialist (Hybrid)

Keywords Intl1; Pasig; Hybrid; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios is hiring a Player Engagement Agent in the Philippines to serve as the vital bridge between clients and the gaming community. You will respond to players' questions promptly via tickets, email, or chat and relay feedback to developers.

The role requires English proficiency at least B2, strong communication, flexibility, and reliability. The position is full-time with a hybrid working pattern, onsite onboarding, and opportunities to work across CRM platforms such as Zendesk and

Qualifications

• Mastery in C1-C2 level language proficiency, with English at B2 level or higher.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.
• Accountability and reliability in handling player inquiries and issues.
• Proactivity in identifying and addressing player concerns proactively.
• Proficiency in navigating knowledge bases for efficient support.
• Basic troubleshooting skills to assist players with technical challenges.
• Availability for full-time work, including weekends and holidays.

Responsibilities

• Deliver prompt, high-quality responses to players’ inquiries via ticketing, email, or chat.
• Gather and relay player feedback to our developers per established procedures.
• Assist internal teams with project-related requests to ensure smooth collaboration.
• Maintain detailed reports and ensure issues are escalated promptly per procedures.
• Contribute to smoother support processes with macros and a well-maintained knowledge base.
• Participate in training sessions to enhance skills and knowledge.

Skills

Communication

Analytical thinking

Leadership

Proactive

Tools

Zendesk

Helpshift

MS Office

Job description

Keywords Studios is hiring a Player Engagement Agent in the Philippines to serve as the vital bridge between clients and the gaming community. You will respond to players' questions promptly via tickets, email, or chat and relay feedback to developers.

The role requires English proficiency at least B2, strong communication, flexibility, and reliability. The position is full-time with a hybrid working pattern, onsite onboarding, and opportunities to work across CRM platforms such as Zendesk and