Player Engagement Specialist – Community & Support

Keywords Studios Manila; Murcia; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios Manila is hiring a Player Engagement Agent to bridge between clients and gaming communities. You will handle player inquiries with timely, quality responses via ticketing, email, or chat, and contribute feedback to developers.

The role emphasizes communication, problem solving, and knowledge-base usage within a dynamic team. Strong English skills (B2+) are required, along with familiarity with CRM tools like Zendesk or Helpshift.

Qualifications

• Proficient in English at C1-C2 level, with English at B2 or higher.
• Excellent communication skills for player support.
• Flexibility to adapt to various situations and player needs.
• Accountability and reliability in handling inquiries and issues.
• Proactivity in addressing player concerns and feedback.
• Proficiency in navigating knowledge bases for efficient support.
• Basic troubleshooting skills for player tech challenges.

Responsibilities

• Respond to players' questions with prompt, high-quality replies via ticketing, email, or chat.
• Investigate and resolve player inquiries, providing feedback to developers.
• Gather and relay player feedback per procedures.
• Provide translations when required to ensure clear communication.
• Support internal teams with project-related requests.

Skills

Communication

English (B2+)

Customer support

Problem solving

CRM tools

Tools

Zendesk

Helpshift

Ticketing system

MS Office/Google Suite

Job description

Keywords Studios Manila is hiring a Player Engagement Agent to bridge between clients and gaming communities. You will handle player inquiries with timely, quality responses via ticketing, email, or chat, and contribute feedback to developers.

The role emphasizes communication, problem solving, and knowledge-base usage within a dynamic team. Strong English skills (B2+) are required, along with familiarity with CRM tools like Zendesk or Helpshift.