Player Engagement Specialist (Onsite)

Keywords Studios; Bacolod; On-site; PHP 300,000 - 450,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios in Bacolod is seeking a Player Engagement Agent to connect clients with players, delivering timely, helpful responses and feedback to developers. This role is onsite in the Philippines, with opportunities for growth in a dynamic gaming environment.

You will use Helpshift, Zendesk, and other CRM tools, handle inquiries across ticketing and chat, and help maintain knowledge bases. Weekend availability and flexibility across time zones are expected.

Qualifications

• English proficiency at or above B2 with clear communication.
• Experience delivering customer support in gaming or tech industries.
• Familiarity with CRM tools and knowledge bases.
• Ability to work full-time including weekends and different time zones.

Responsibilities

• Provide prompt, high-quality player support via ticketing, email, or chat.
• Collect and relay player feedback to developers and internal teams.
• Maintain accurate reports and use macros/KBs to streamline responses.
• Collaborate with teams to meet players' needs and improve processes.

Skills

Communication

Analytics

Leadership

Business

Tools

Zendesk

Helpshift

Discord

Slack

MS Office

Google Suite

Job description

Keywords Studios in Bacolod is seeking a Player Engagement Agent to connect clients with players, delivering timely, helpful responses and feedback to developers. This role is onsite in the Philippines, with opportunities for growth in a dynamic gaming environment.

You will use Helpshift, Zendesk, and other CRM tools, handle inquiries across ticketing and chat, and help maintain knowledge bases. Weekend availability and flexibility across time zones are expected.