Onsite Player Engagement Specialist — Full-Time

Keywords Intl1; Pasig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios is seeking a Player Engagement Agent to connect clients with the gaming community. You will respond promptly to players' questions via ticketing, email or chat, and relay valuable feedback to our developers.

This onsite role in Ortigas Center, Pasig City offers growth in a dynamic, collaborative workspace. Strong communication, English proficiency (C1-C2 in practice; B2+), and experience with CRM tools like Zendesk or Helpshift are required.

Qualifications

• Mastery in C1-C2 level language proficiency, with English at B2 level or higher.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.

Responsibilities

• Deliver excellent customer support to players via ticketing, email, or chat.
• Investigate and resolve player inquiries promptly and provide feedback to developers.
• Assist internal teams with project-related requests and ensure smooth collaboration.

Skills

Communication

English

Troubleshooting

Time management

CRM tools

Knowledge base

Tools

Zendesk

Helpshift

Discord

Job description

Keywords Studios is seeking a Player Engagement Agent to connect clients with the gaming community. You will respond promptly to players' questions via ticketing, email or chat, and relay valuable feedback to our developers.

This onsite role in Ortigas Center, Pasig City offers growth in a dynamic, collaborative workspace. Strong communication, English proficiency (C1-C2 in practice; B2+), and experience with CRM tools like Zendesk or Helpshift are required.