Player Engagement Pro: Support & Community (Hybrid)

Keywords Studios Manila; Murcia; Hybrid; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios Manila is seeking a dedicated Player Engagement Agent to bridge players and our clients. You will investigate inquiries via ticketing, email, or chat, provide timely responses, and feed feedback to developers for a better player experience.

The role emphasizes customer support excellence, comfort with CRM platforms like Zendesk/Helpshift, and collaboration across teams in a hybrid setup. Prior gaming knowledge is a plus.

Qualifications

• Excellent customer support and written/verbal communication.
• Ability to investigate player inquiries via ticketing, email, or chat.
• Assist internal teams and provide clear feedback to developers.

Responsibilities

• Respond to players promptly with high-quality support.
• Investigate inquiries and escalate issues as needed.
• Provide translations when required to ensure smooth communication.
• Contribute to knowledge base with macro-based responses.

Skills

Customer support

Communication

Feedback gathering

Knowledge base usage

Troubleshooting

Tools

Zendesk

Helpshift

Discord

Slack

MS Office/Google Suite

Job description

Keywords Studios Manila is seeking a dedicated Player Engagement Agent to bridge players and our clients. You will investigate inquiries via ticketing, email, or chat, provide timely responses, and feed feedback to developers for a better player experience.

The role emphasizes customer support excellence, comfort with CRM platforms like Zendesk/Helpshift, and collaboration across teams in a hybrid setup. Prior gaming knowledge is a plus.