Onsite Player Engagement Specialist

Keywords Intl1; Pasig; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios in the Asia Pacific region, Philippines, is hiring a Player Engagement Agent to bridge clients and gaming communities. You will respond to players, investigate inquiries, and relay feedback to our developers in a fast-paced onsite role.

The position emphasizes strong communication, CRM familiarity, and teamwork across time zones, with growth opportunities in a permanent onsite setup at Ortigas Center, Pasig.

Qualifications

• Proficiency in English at C1–C2 level.
• Strong communication and customer support aptitude.
• Familiarity with CRM tools and ticketing systems.

Responsibilities

• Respond to players promptly via ticket, email or chat.
• Investigate inquiries and provide timely solutions.
• Gather and relay player feedback to developers.
• Assist internal teams and use knowledge base macros.

Skills

English proficiency

Customer support

CRM tools

Ticketing systems

Tools

Zendesk

Helpshift

Discord

Slack

MS Office

Job description

Keywords Studios in the Asia Pacific region, Philippines, is hiring a Player Engagement Agent to bridge clients and gaming communities. You will respond to players, investigate inquiries, and relay feedback to our developers in a fast-paced onsite role.

The position emphasizes strong communication, CRM familiarity, and teamwork across time zones, with growth opportunities in a permanent onsite setup at Ortigas Center, Pasig.