Player Engagement Agent: Non-Voice Support (Onsite)

Keywords Studios; Bacolod; On-site; PHP 240,000 - 480,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios in Asia Pacific, Philippines, is seeking a Player Engagement Agent to bridge clients and players. You will respond to inquiries via ticketing, email, or chat, deliver quality feedback to developers, and help maintain high customer satisfaction.

This role requires strong English communication, familiarity with CRM tools like Zendesk or Helpshift, and a proactive mindset. You will work in a permanent, in-office setting with weekend/holiday availability.

Qualifications

• Mastery in C1-C2 level language proficiency, with English at B2 level or higher.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.
• Accountability and reliability in handling player inquiries and issues.
• Proactivity in identifying and addressing player concerns proactively.
• Proficiency in navigating knowledge bases for efficient support.
• Basic troubleshooting skills to assist players with technical challenges.

Responsibilities

• Investigate and resolve player inquiries promptly through ticketing, email, or chat.
• Provide translations when required to ensure seamless communication.
• Gather and deliver player feedback to developers according to procedures.
• Maintain accurate and detailed reports to keep processes streamlined.

Skills

Communication

Time management

Problem solving

CRM navigation

Tools

Zendesk

Helpshift

Job description

Keywords Studios in Asia Pacific, Philippines, is seeking a Player Engagement Agent to bridge clients and players. You will respond to inquiries via ticketing, email, or chat, deliver quality feedback to developers, and help maintain high customer satisfaction.

This role requires strong English communication, familiarity with CRM tools like Zendesk or Helpshift, and a proactive mindset. You will work in a permanent, in-office setting with weekend/holiday availability.