Player Engagement Specialist

Keywords Studios; Bacolod; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios in Bacolod is seeking a Player Engagement Agent to act as the essential link between clients and the gaming community. You will respond to players’ questions, log inquiries, and provide feedback to developers while working onsite in Bacolod City.

The role emphasizes strong communication, problem-solving, and proficient use of CRM tools to ensure quality player support. Applicants should have English proficiency at least at B2, experience in customer service or BPO is a plus, and

Qualifications

• English proficiency at B2 level or higher.
• Experience in customer support or BPO is a plus.
• Familiarity with CRM tools like Zendesk or Helpshift.
• Ability to navigate knowledge bases for efficient support.
• Availability for full-time onsite work across time zones.

Responsibilities

• Deliver prompt, quality responses to players' questions.
• Investigate and resolve player inquiries via ticketing, email, or chat.
• Assist internal teams with project-related requests.
• Gather and deliver player feedback to developers.
• Provide translations when required for seamless communication.

Skills

Customer support

Communication

Problem solving

Proactive

Flexibility

Tools

Helpshift

Zendesk

Discord

Slack

MS Office

Google Suite

Job description

Keywords Studios in Bacolod is seeking a Player Engagement Agent to act as the essential link between clients and the gaming community. You will respond to players’ questions, log inquiries, and provide feedback to developers while working onsite in Bacolod City.

The role emphasizes strong communication, problem-solving, and proficient use of CRM tools to ensure quality player support. Applicants should have English proficiency at least at B2, experience in customer service or BPO is a plus, and