Gaming Player Engagement Agent — Onsite in Bacolod

Keywords Studios Plc.; Bacolod; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Non‑taxable allowances

HMO and life insurance

Paid time off

Annual wellness subsidy

Job summary

Keywords Studios Plc. is seeking a Player Engagement Agent in Bacolod, Philippines. This role involves addressing player inquiries, providing feedback to developers, and using tools like Zendesk for customer support.

You will need excellent communication skills and adaptability to different player needs. Benefits include non-taxable allowances, HMO and life insurance, plus paid time off.

Qualifications

• C1 to C2 mastery in a language with English at B2 or higher.
• Experience handling player inquiries in a customer service setting.
• Availability for full-time work including weekends and holidays.

Responsibilities

• Deliver excellent customer support to players.
• Investigate and resolve player inquiries promptly.
• Maintain accurate reports to streamline support processes.

Skills

Mastery in C1‑C2 level language proficiency

Excellent communication skills

Basic troubleshooting skills

Flexibility to adapt

Tools

Helpshift/Zendesk or CRM tools

MS Office or Google Suite

Job description

Keywords Studios Plc. is seeking a Player Engagement Agent in Bacolod, Philippines. This role involves addressing player inquiries, providing feedback to developers, and using tools like Zendesk for customer support.

You will need excellent communication skills and adaptability to different player needs. Benefits include non-taxable allowances, HMO and life insurance, plus paid time off.