Onsite Player Engagement Support Agent — Bacolod

Keywords Studios; Mabuni; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios is looking for a Player Engagement Agent to enhance the gaming community experience. In this role, you will manage communication with players, investigate inquiries, and facilitate feedback to developers. Excellent customer service skills and a passion for gaming are essential.

This position offers full-time work with non-taxable allowances, HMO and Life Insurance, and annual wellness subsidies. Successful candidates will work onsite in Bacolod City, Philippines.

Qualifications

• Mastery in C1-C2 level language proficiency, including English at B2 level or higher.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various player needs and situations.

Responsibilities

• Deliver excellent customer support to players through various channels.
• Investigate and resolve player inquiries promptly.
• Maintain detailed reports and escalate issues when necessary.

Skills

Excellent customer support

Communication

Time management

Basic troubleshooting

Tools

Helpshift

Zendesk

MS Office

Google Suite

Job description

Keywords Studios is looking for a Player Engagement Agent to enhance the gaming community experience. In this role, you will manage communication with players, investigate inquiries, and facilitate feedback to developers. Excellent customer service skills and a passion for gaming are essential.

This position offers full-time work with non-taxable allowances, HMO and Life Insurance, and annual wellness subsidies. Successful candidates will work onsite in Bacolod City, Philippines.