Player Engagement & Community Specialist

Keywords Studios Plc.; Pasig; Hybrid; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

A global gaming services firm is looking for a Player Engagement Agent to serve as the link between clients and the gaming community. You'll investigate player inquiries, provide feedback to developers, and assist with project-related requests. This full-time position requires excellent communication skills and flexibility. The firm offers a hybrid work model and various benefits including non-taxable allowances and insurance. If you're passionate about gaming and enjoy customer support, apply today!

Qualifications

• C1-C2 level language proficiency, with English at B2 level or higher.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.

Responsibilities

• Investigate and resolve player inquiries promptly.
• Deliver excellent customer support to players.
• Gather and deliver player feedback according to established procedures.

Skills

Excellent customer support

Communication skills

Problem-solving

Tools

Helpshift

Zendesk

MS Office

Google Suite

Job description

A global gaming services firm is looking for a Player Engagement Agent to serve as the link between clients and the gaming community. You'll investigate player inquiries, provide feedback to developers, and assist with project-related requests. This full-time position requires excellent communication skills and flexibility. The firm offers a hybrid work model and various benefits including non-taxable allowances and insurance. If you're passionate about gaming and enjoy customer support, apply today!