Onsite Player Engagement Specialist for Gaming Communities

Keywords Studios Manila; Iligan; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios Manila is seeking a Player Engagement Agent to bridge clients with gaming communities. You will investigate inquiries, deliver prompt, quality responses, and provide feedback to developers. Join a dynamic workspace with growth opportunities and meaningful impact.

The role requires strong communication, game knowledge, and familiarity with CRM tools. Onsite work in the Philippines with a focus on delivering exceptional player support and engagement.

Qualifications

• Mastery in C1-C2 level language proficiency, with English at B2 level or higher.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.
• Accountability and reliability in handling player inquiries and issues.
• Proactivity in identifying and addressing player concerns proactively.
• Proficiency in navigating knowledge bases for efficient support.
• Basic troubleshooting skills to assist players with technical challenges.
• Availability for full-time work, including weekends and holidays, and on different time zones as needed.

Responsibilities

• Investigate and respond to players promptly via ticketing, email or chat.
• Provide feedback to developers and assist internal teams with requests.
• Gather and deliver player feedback according to procedures.
• Offer translations when required to ensure seamless communication.
• Maintain accurate reports and contribute to high-quality standards through QC.

Skills

Communication

Analytics

Leadership

Business

Tools

Zendesk

Helpshift

Discord

Slack

Job description

Keywords Studios Manila is seeking a Player Engagement Agent to bridge clients with gaming communities. You will investigate inquiries, deliver prompt, quality responses, and provide feedback to developers. Join a dynamic workspace with growth opportunities and meaningful impact.

The role requires strong communication, game knowledge, and familiarity with CRM tools. Onsite work in the Philippines with a focus on delivering exceptional player support and engagement.