Player Engagement & Community Specialist

Keywords Studios; Pasig; Hybrid; PHP 30,000 - 40,000; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

A leading gaming service provider is looking for a Player Engagement Agent in Metro Manila, Philippines. The role involves delivering exceptional customer support, investigating player inquiries, and providing valuable feedback to developers. Key qualifications include C1-C2 language proficiency, strong communication skills, and familiarity with CRM tools. The company offers a hybrid working pattern and various benefits including allowances, insurance, and paid time off.

Qualifications

• Proficient language skills at C1-C2 level, with English at B2 level or higher.
• Basic troubleshooting skills to assist with technical challenges.
• Flexibility to adapt to various situations and player needs.

Responsibilities

• Investigate and resolve player inquiries promptly via ticketing, email, or chat.
• Provide feedback to developers based on player interactions.
• Maintain accurate reports for streamlined processes.

Skills

Excellent customer support

Investigative skills

Analytical abilities

Effective communication

Proficiency in CRM tools

Tools

Helpshift

Zendesk

MS Office

Google Suite

Job description

A leading gaming service provider is looking for a Player Engagement Agent in Metro Manila, Philippines. The role involves delivering exceptional customer support, investigating player inquiries, and providing valuable feedback to developers. Key qualifications include C1-C2 language proficiency, strong communication skills, and familiarity with CRM tools. The company offers a hybrid working pattern and various benefits including allowances, insurance, and paid time off.