Player Engagement Team Lead: Lead & Elevate Global Teams

Keywords Studios; Pasig; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

HMO and Life Insurance

Paid Time Offs

Non-taxable Allowances

Annual Wellness Subsidy

Job summary

A leading gaming service provider seeks a Player Engagement Team Lead to ensure smooth project execution and client satisfaction. Responsibilities include managing teams, monitoring project KPIs, and addressing client issues. Ideal candidates will demonstrate strong leadership abilities, effective communication, and experience with support tools. The role offers a dynamic working environment with remote flexibility and competitive benefits, including insurance and paid time off.

Qualifications

• Previous experience in a similar position in a corporate environment.
• Ability to multitask and prioritize efficiently under pressure.
• Flexibility with working weekends and being on call occasionally is a plus.

Responsibilities

• Lead, motivate, coach, and train teams.
• Monitor and manage ticket databases.
• Provide regular reports to Operations Manager.

Skills

Strong English skills

Leadership

Analytical skills

Conflict management skills

Self-motivation

Tools

Helpshift

Zendesk

Google suite

Job description

A leading gaming service provider seeks a Player Engagement Team Lead to ensure smooth project execution and client satisfaction. Responsibilities include managing teams, monitoring project KPIs, and addressing client issues. Ideal candidates will demonstrate strong leadership abilities, effective communication, and experience with support tools. The role offers a dynamic working environment with remote flexibility and competitive benefits, including insurance and paid time off.