Player Engagement Team Lead: Lead & Elevate Global Teams

Keywords Studios Plc.; Pasig; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

HMO and Life Insurance

Paid Time Offs

Non-taxable Allowances

Annual Wellness Subsidy

Job summary

A gaming solutions provider is looking for a Player Engagement Team Lead to ensure project success and manage teams effectively. This role requires excellent leadership and analytical skills, along with experience in customer support tools. You will lead, motivate, and train teams, ensuring smooth operations and high standards. The position is full-time and hybrid, offering benefits like HMO and paid time off. The ideal candidate should have strong English skills and prior corporate experience.

Qualifications

• Strong English communication skills are essential.
• Previous experience in a similar corporate role is required.
• Ability to multitask and work under pressure.

Responsibilities

• Lead and coach teams while ensuring smooth operations.
• Monitor project KPIs and ticket databases.
• Conduct regular quality checks and reporting.

Skills

Leadership

Analytical skills

Conflict management

Strong English skills

Tools

Helpshift

Zendesk

Google Suite

Job description

A gaming solutions provider is looking for a Player Engagement Team Lead to ensure project success and manage teams effectively. This role requires excellent leadership and analytical skills, along with experience in customer support tools. You will lead, motivate, and train teams, ensuring smooth operations and high standards. The position is full-time and hybrid, offering benefits like HMO and paid time off. The ideal candidate should have strong English skills and prior corporate experience.