Gaming Player Engagement Specialist (Live Chat)

kozmetickesluzby.vecnakraska.sk - Jobboard; Philippines; Hybrid; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Non-taxable Allowances

HMO and Life Insurance

Paid Time Offs

Annual Wellness Subsidy

Job summary

Keywords Studios in the Philippines is seeking a Player Engagement Agent for the gaming industry. You will manage player inquiries and gather feedback while maintaining high standards of service.

The role requires excellent communication skills, onsite work initially, and a passion for video games. Benefits include HMO, life insurance, and non-taxable allowances.

This permanent position offers a hybrid working pattern with opportunities for growth.

Qualifications

• Full-time availability including weekends and holidays.
• Must work onsite indefinitely before transitioning to WFH.
• Previous BPO experience is a plus.

Responsibilities

• Act as a link between clients and the gaming community.
• Investigate and resolve player inquiries promptly.
• Maintain accurate records and ensure quality standards.

Skills

Excellent communication skills

Proficiency in C1-C2 level languages

Familiarity with Helpshift/Zendesk

Basic troubleshooting skills

Passion for video games

Tools

MS Office

Google Suite

Job description

Keywords Studios in the Philippines is seeking a Player Engagement Agent for the gaming industry. You will manage player inquiries and gather feedback while maintaining high standards of service.

The role requires excellent communication skills, onsite work initially, and a passion for video games. Benefits include HMO, life insurance, and non-taxable allowances.

This permanent position offers a hybrid working pattern with opportunities for growth.