Php55,000 Potential Monthly Earnings | CSR

iQor Philippines; Cavite City; Sur place; PHP 223 000 - 290 000; Plein temps

Avantages offerts par ce poste

Competitive salary

HMO benefits (up to 5 dependents)

Up to 30 days paid leave

Night differential pay

Group life insurance

Free onsite medical care

Continuous training & career growth

Supportive team culture

Résumé du poste

iQor Philippines is seeking a Customer Service Representative – Technical Support to handle inbound calls, assist with troubleshooting, and guide customers through resolution steps. You will document interactions and contribute to quality and customer experience goals in a fast-paced environment.

The role emphasizes strong English communication, problem-solving, and comfort with multi-app workflows. Training and career development are provided, with competitive compensation and benefits in a

Qualifications

• High School graduate required.
• Six months+ BPO, customer service, call center or technical support experience preferred.
• Strong English communication skills (written and verbal).
• Experience troubleshooting technical issues is an advantage.
• Comfortable using computers, multiple applications, and online tools.
• Strong problem-solving, analytical, and customer service skills.
• Positive attitude, willingness to learn, and ability to work in a fast-paced environment.

Responsabilités

• Handle inbound customer service and technical support calls professionally and efficiently.
• Assist customers with troubleshooting technical issues related to products, services, devices, or accounts.
• Diagnose customer concerns, identify solutions, and guide customers through resolution steps.
• Provide excellent customer service while meeting quality, productivity, and customer experience goals.
• Explain technical concepts in a clear, simple, customer-friendly manner.
• Document customer interactions accurately using company systems and tools.
• Build trust by taking ownership of customer concerns and ensuring timely resolution.
• Perform other duties as assigned to support business and operational needs.

Connaissances

English proficiency

Troubleshooting

Computer skills

Customer service

Problem-solving

Positive attitude

Formation

High School diploma

Description du poste

Customer Service Representative – Technical Support

Welcome to a Great Place for Great Careers!

At iQor, our Customer Service Representatives – Technical Support help customers resolve technical issues while delivering exceptional customer service. Whether you're troubleshooting devices, assisting with account-related concerns, or guiding customers through step-by-step solutions, you'll play an important role in creating remarkable customer experiences.

If you're looking for a call center job where you can grow your customer service and technical support skills, iQor offers the training, support, and career opportunities to help you succeed.

What Your Day-to-Day Looks Like

• Handle inbound customer service and technical support calls professionally and efficiently.
• Assist customers with troubleshooting technical issues related to products, services, devices, or accounts.
• Diagnose customer concerns, identify solutions, and guide customers through resolution steps.
• Provide excellent customer service while meeting quality, productivity, and customer experience goals.
• Explain technical concepts in a clear, simple, and customer-friendly manner.
• Document customer interactions accurately using company systems and tools.
• Build trust by taking ownership of customer concerns and ensuring timely resolution.
• Perform other duties as assigned to support business and operational needs.

Who We're Looking For

• At least a High School or Senior High School graduate.
• At least six (6) months of BPO, customer service, call center, or technical support experience preferred.
• Strong English communication skills (written and verbal).
• Experience troubleshooting technical issues is an advantage.
• Comfortable using computers, multiple applications, and online tools.
• Strong problem-solving, analytical, and customer service skills.
• Positive attitude, willingness to learn, and ability to work in a fast-paced environment.

Why You'll Love Working at iQor

• Competitive salary, allowances, and monthly incentives.
• HMO benefits for you, plus options to enroll up to 5 dependents.
• Up to 30 days of paid leave annually (with up to 21 days convertible to cash).
• Night differential pay, group life insurance, and free onsite medical care.
• Continuous training, coaching, and career development opportunities.
• A supportive culture where you can grow your customer service and technical support career.