Chat Support Agents | IQOR Sta. Rosa

iQor (Philippines), Inc.; Santa Rosa; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

HMO for you, plus dependents (up to 5)

Up to 30 days paid leave yearly (21×-c

Night differential pay

Group life insurance

Free onsite medical care

Training and quarterly appraisals

Monthly incentives

Job summary

iQor Philippines, Inc. is seeking a NON-Voice Customer Service Representative (Work-In-Office) in Laguna. You’ll handle chat, email, and ticket inquiries with professionalism and empathy, carefully addressing concerns to provide accurate solutions.

The role emphasizes growth, training, and a dependable attitude, with a focus on delivering excellent service and meeting customer experience goals.

Qualifications

• High School or Senior High graduate
• Strong English communication skills
• Customer service or BPO experience is a plus, but not required
• A positive, dependable attitude with a willingness to learn
• Comfortable using a computer and navigating online tools

Responsibilities

• Respond to customer inquiries through chat, email, or support tickets with professionalism, empathy, and a positive tone.
• Connect with customers by carefully reading and understanding their concerns, then providing accurate and thoughtful solutions.
• Build trust with clients and teammates by being dependable and supportive.
• Manage customer needs with attention to detail, aiming to resolve issues efficiently—ideally within the first interaction.
• Deliver excellent service while learning how to meet customer experience goals.
• Share product knowledge in a clear, friendly way that helps customers.

Skills

Strong English communication

Willingness to learn

Positive, dependable attitude

Customer service experience (plus)

Computer literacy

Education

High School / Senior High graduate

Tools

Online tools

Job description

NON-Voice | Customer Service Representative (Work-In-Office)

Welcome to a Great Place for Great Careers!

At iQor, our Customer Service Representatives are more than just support agents—they’re the people customers trust for answers, guidance, and solutions. Every interaction is an opportunity to make a difference, whether it’s resolving an issue or delivering a thoughtful, supportive experience through chat and written communication.

From your very first day, you’ll be supported by a team that’s committed to helping you grow. Along the way, you’ll build new skills, enjoy benefits that matter, and shape a career that opens the door to a brighter future.

What Your Day-to-Day Looks Like

As a Customer Service Representative, you will:

• Respond to customer inquiries through chat, email, or support tickets with professionalism, empathy, and a positive tone.
• Connect with customers by carefully reading and understanding their concerns, then providing accurate and thoughtful solutions.
• Build trust with clients and teammates by being dependable and supportive.
• Manage customer needs with attention to detail, aiming to resolve issues efficiently—ideally within the first interaction.
• Deliver excellent service while learning how to meet customer experience goals.
• Share product knowledge in a clear, friendly way that helps customers.

Who We’re Looking For

• At least High School/Senior High graduate
• Strong English communication skills
• Customer service or BPO experience is a plus, but not required
• A positive, dependable attitude with a willingness to learn
• Comfortable using a computer and navigating online tools

Why You’ll Love Working at iQor

• Competitive pay and allowances with monthly incentives.
• HMO benefits for you, plus options to enroll up to 5 dependents.
• Up to 30 days of paid leave annually (with up to 21 days convertible to cash).
• Night differential pay, group life insurance, and free onsite medical care.
• Training, coaching, and quarterly appraisals to support your career growth.