We're Hiring 500 Voice Agents | Apply Now!

iQor (Philippines), Inc.; Santa Rosa; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive pay and monthly incentives

HMO coverage for you and up to 5depend

Up to 30 days paid leave annually (21,

Job summary

iQor (Philippines), Inc. is hiring a Customer Service Representative to work in-office in Laguna. You will handle inbound calls with energy and empathy, listen to customers, and offer solutions while building trust with clients and teammates.

The role requires at least a high school diploma, strong English communication, and a positive, teachable attitude. You will enjoy competitive pay, HMO coverage, generous leave, night differential, and ongoing training to develop your career.

Qualifications

• High school or senior high graduate.
• Strong English communication skills.
• Customer service or BPO experience is a plus, but not required.
• Positive, dependable attitude with willingness to learn.
• Comfortable using a computer and navigating online tools.

Responsibilities

• Take inbound calls with energy, empathy, and professionalism.
• Connect with customers, listen closely, and offer the right solutions.
• Build trust with clients and teammates by being dependable and supportive.
• Handle customer needs with care, aiming to resolve issues on the first call.
• Deliver excellent service while learning how to meet customer experience goals.
• Share product knowledge in a clear, friendly way that helps customers.

Skills

English proficiency

Customer service

Empathy

Computer skills

Education

High School / Senior High graduate

Tools

CRM software

Job description

Customer Service Representative (Work-In-Office)

Welcome to a Great Place for Great Careers! At iQor, our Customer Service Representatives are more than voices on the phone—they’re the people customers trust for answers, support, and solutions. Here, every call is a chance to make a difference, whether it’s solving a problem or creating a moment of care.

From your very first day, you’ll be supported by a team that’s committed to helping you grow. Along the way, you’ll build new skills, enjoy benefits that matter, and shape a career that opens the door to a brighter future.

What Your Day-to-Day Looks Like

• Take inbound calls with energy, empathy, and professionalism.

• Connect with customers, listen closely, and offer the right solutions.

• Build trust with clients and teammates by being dependable and supportive.

• Handle customer needs with care, aiming to resolve issues on the first call.

• Deliver excellent service while learning how to meet customer experience goals.

• Share product knowledge in a clear, friendly way that helps customers.

Who We’re Looking For

• At least High School/Senior High graduate
• Strong English communication skills
• Customer service or BPO experience is a plus, but not required
• A positive, dependable attitude with a willingness to learn
• Comfortable using a computer and navigating online tools

Why You’ll Love Working at iQor

• Competitive pay and allowances with monthly incentives.
• HMO benefits for you, plus options to enroll up to 5 dependents.
• Up to 30 days of paid leave annually (with up to 21 days convertible to cash).
• Night differential pay, group life insurance, and free onsite medical care.
• Training, coaching, and quarterly appraisals to support your career growth.