Chat Support - Customer Service Representatives

iQor Philippines

Laguna

On-site

PHP 223,000 - 357,000

Full time

4 days ago

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Benefits offered by this job

Competitive pay and monthly incentives

HMO benefits (up to 5 dependents)

Up to 30 days paid leave annual

Night differential pay and life保险

Training and quarterly appraisals

Job summary

iQor Philippines is seeking a Customer Service Representative for our in-office chat support team in Santa Rosa, Laguna. You will respond to customer inquiries via chat, email, or tickets, delivering accurate, thoughtful solutions and building trust with clients and teammates.

From day one, you’ll be supported to grow, with training, coaching, incentives, and benefits like HMO and life insurance. This is a work-in-office role offering a clear path to develop strong communication and

Qualifications

Customer service or BPO experience is a plus, but not required
A positive, dependable attitude with a willingness to learn
Comfortable using a computer and navigating online tools

Responsibilities

Respond to customer inquiries through chat, email, or support tickets with professionalism, empathy, and a positive tone.
Connect with customers by carefully reading and understanding their concerns, then providing accurate and thoughtful solutions.
Build trust with clients and teammates by being dependable and supportive.
Manage customer needs with attention to detail, aiming to resolve issues efficiently—ideally within the first interaction.
Deliver excellent service while learning how to meet customer experience goals.
Share product knowledge in a clear, friendly way that helps customers.

Skills

Customer service

BPO experience

Positive attitude

Tech-savvy

Job description

Chat Support - Customer Service Representatives

iQor Philippines

Job Description

Employee Recognition and Rewards

Employee of the Month Award, Employee Recognition Program

Insurance Health & Wellness

Life Insurance, HMO

Employee Discount, Parking Space

Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave

Chat Support | Customer Service Representative (Work-In-Office)

Welcome to a Great Place for Great Careers!

At iQor, our Customer Service Representatives are more than just support agents—they’re the people customers trust for answers, guidance, and solutions. Every interaction is an opportunity to make a difference, whether it’s resolving an issue or delivering a thoughtful, supportive experience through chat and written communication.

From your very first day, you’ll be supported by a team that’s committed to helping you grow. Along the way, you’ll build new skills, enjoy benefits that matter, and shape a career that opens the door to a brighter future.

What Your Day-to-Day Looks Like

As a Customer Service Representative, you will:

Respond to customer inquiries through chat, email, or support tickets with professionalism, empathy, and a positive tone.
Connect with customers by carefully reading and understanding their concerns, then providing accurate and thoughtful solutions.
Build trust with clients and teammates by being dependable and supportive.
Manage customer needs with attention to detail, aiming to resolve issues efficiently—ideally within the first interaction.
Deliver excellent service while learning how to meet customer experience goals.
Share product knowledge in a clear, friendly way that helps customers.

Who We’re Looking For