PERMANENT_OBMDS_PDO III_OSEC-DSWDB-PDO3-98-2026_DSWD CO

Department of Social Welfare and Development (DSWD); Philippines; On-site; PHP 547,000 - 655,000; Full time

Job summary

DSWD is seeking a Project Development Officer III to supervise the Client Relations and Strategic Operational Leadership units, coordinate grievance management, and draft capacity-building activity proposals at the central office in Quezon City.

Under the Division Chief, you will supervise PDO II and administrative staff, develop proactive strategies, support policy reviews, and provide technical assistance to regional offices to improve program delivery.

Qualifications

• Bachelor's degree relevant to the job.
• 8 hours of relevant training.
• 2 years of relevant experience.
• Career Service (Professional)/Second Level Eligibility

Responsibilities

• Supervise the delivery of outputs of the Client Relations and Strategic Operational Leadership in the Grievance Management unit.
• Respond to concerns raised by management, regional counterparts, and stakeholders.
• Provide input or comments on draft guidelines or policies.
• Attend meetings and training on behalf of the Division.
• Drafts GRS activity proposals.
• Design proactive strategies addressing grievances and systemic issues across programs.
• Plan annual operational activities based on program thrusts and priorities.
• Implement interventions to address grievance gaps.
• Prepare GRS accomplishment reports and data.
• Serve as a resource on grievance redress processes.
• Draft policy guidelines and system enhancements.

Skills

Grievance management

Policy development

Training design

Education

Bachelor's degree relevant to the job

Bachelor's Degree in Social Science

Tools

MS Office

Job description

PROJECT DEVELOPMENT OFFICER III

Item Number: OSEC-DSWDB-PDO3-98-2026

Compensation: SG 18 (Php 53,818.00)

Place of Assignment: Office of the Beneficiary Management and Delivery Systems

DSWD Central Office, IBP Road, Brgy. Batasan Hills, Quezon City 1126

CSC - PRESCRIBED QUALIFICATION STANDARDS

Education: Bachelor's degree relevant to the job

Training: 8 hours of relevant training

Experience: 2 years of relevant experience

Eligibility: Career Service (Professional)/Second Level Eligibility

PREFERRED QUALIFICATION STANDARDS

Education: Bachelor's Degree in Social Science courses

Training: At least 16 hours of relevant training (cumulative) in all of the following areas: grievance management, technical writing, training design, proposal development, and supervision

Experience: At least three (3) years of relevant experience in a supervisory position in grievance management, formulating or enhancing existing policy, and drafting an activity proposal for capacity-building activities. Intermediate competence in the use of basic office productivity tools/applications

Eligibility: Career Service (Professional)/Second Level Eligibility

JOB DESCRIPTION

Under the general supervision of the Division Chief, the position assists the Section Chief in assuring division deliverables, developed and implement proactive activities to address grievance operational issues and concerns, draft activity proposal for capacity-building activities, provides technical assistance to regional counterparts formulate, review, and enhance policies and procedures related to grievance handling and client assistance, supervises PDO II and administrative staff.

Functions and Responsibilities:

General

• Supervise the delivery of outputs of the Client Relations and Strategic Operational Leadership in the Grievance Management unit of the Client Assistance and Relations Operation Section
• Respond to the concerns raised by the management, regional counterparts, and stakeholders
• Provide input or comments on draft guidelines or policies forwarded by other offices
• Attend meetings and training on behalf of the Division.
• Drafts GRS activity proposals

Client Relations and Strategic Operational Leadership in Grievance Management

• Design proactive strategies that anticipate common grievances and address systemic issues across program implementation
• Plan annual operational activities based on the Program's thrusts and priorities
• Implement developed/approved interventions/activities to address grievance operational gaps
• Provide inputs or comments on the draft memorandum prepared by the PDO II
• Refer grievances that fall outside the scope of the GRS to other divisions/offices within the organization or to external agencies
• Prepare GRS accomplishment reports and other relevant data
• Serve as a resource person to discuss the Program's grievance redress process
• Perform other related tasks assigned by the Division Chief and PDO IV

Technical Assistance and Capacity Building

• Provide guidance and solutions to the concerned NPMO divisions and Field Offices on operational issues and concerns related to grievance handling
• Develop and provide training programs to enhance the grievance handling capacity of all relevant staff at the national, regional, and local levels

Policy Development, Review, and Enhancement

• Formulate, review, and enhance policies and procedures related to grievance handling and client assistance
• Consolidate policy comments from Field Offices, including those captured by the Division

Job Outputs

1. Draft Work Plan/Technical assistance plan
2. Draft Activity Proposal
3. Draft policy guidelines and system enhancements
4. Draft Confirmation and feedback reports addressed to the concerned Field Offices
5. Draft Minutes of the meeting
6. Draft Summary of Agreements
7. Draft feedback report on the attended meeting/training
8. Draft response memorandum addressed to Field Offices and other offices
9. Enhanced PDO II's draft policies and memoranda

10. Improved draft confirmation report and feedback reports submitted by PDO II

11. Provided comments on the draft Summary of Agreements submitted by PDO II

12. Other outputs assigned by the National/Deputy Program Manager or Division Chief/PDO IV

CRITERIA FOR EVALUATION

1. Education: 25%
2. Training: 10%
3. Experience: 25%
4. Written Examination: 25%
5. IQT: 5%
6. Technical Exam: 20%
7. Interview: 10%
8. Performance Review: 5%
9. Total: 100%
10. Initial Shortlisting: Obtain 75% of the maximum total score or 45 points in Education, Training, and Experience (ETE)
11. Final Shortlisting: Top five (5) highest rating but overall rating should not be less than 80%

EQUAL EMPLOYMENT OPPORTUNITY PRINCIPLE

All vacant positions shall be open to all qualified applicants regardless of age, gender, civil status, disability, religion, ethnicity, social status, class, political affiliation, or other similar factors/personal circumstances which run counter to the principles of merit and fitness for the job and equal employment opportunity.

DATA PRIVACY POLICY

All the personal information contained in documents submitted shall be used only for documentation and processing purposes within the DSWD and shall not be shared with any outside parties without your written consent. Personal information shall be retained and stored by the DSWD within the prescribed timeline in accordance with the National Archives of the Philippines General Disposition Schedule.