PERMANENT_OBMDS_PDO II_OSEC-DSWDB-PDO2-3385-2026_DSWD CO

Department of Social Welfare and Development (DSWD); Philippines; On-site; PHP 428,000 - 513,000; Full time

Job summary

Department of Social Welfare and Development (DSWD) in the Philippines is seeking a Project Development Officer II to support grievance management operations. The role focuses on analyzing grievance trends, coordinating with regional offices, and drafting proposals and reports under the guidance of the Division Chief.

The incumbent will develop capacity-building activities, provide technical assistance, and help enhance policies related to client services and grievance handling.

Qualifications

• Education: Bachelor's degree relevant to the job
• Training: 4 hours of relevant training
• Experience: 1 year of relevant experience
• Eligibility: Career Service (Professional)/Second Level Eligibility
• Education: Bachelor's Degree in Social Science courses
• Training: At least eight (8) hours of training (cumulative) in specified areas
• Experience: At least two (2) years in grievance management, coordination with stakeholders, data gathering, monitoring, use of information systems, and basic office productivity tools

Responsibilities

• Analyze grievance trends and program contexts
• Develop interventions/strategies to address grievance operations issues
• Cascade interventions to Field Offices and conduct technical sessions
• Draft minutes, feedback reports, or SOA
• Refer grievances outside GRS scope
• Prepare GRS accomplishment reports and data
• Serve as resource person on grievance redress process
• Perform other related tasks as assigned
• Identify operational issues and gaps from grievance data
• Formulate Technical Assistance plan
• Assist in Training Needs Assessment
• Assist in drafting activity proposals
• Gather feedback for policy development
• Draft activity proposals and budgetary matrices
• Draft minutes of meetings and summaries

Skills

Grievance management

Stakeholder coordination

Data gathering

Monitoring

Information systems

Technical writing

Effective communication

Education

Bachelor's degree relevant to the job

Bachelor's Degree in Social Science

Tools

MS Office

Information systems/applications

Job description

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Job Description

PROJECT DEVELOPMENT OFFICER II

Item Number: OSEC-DSWDB-PDO2-3385-2026

Compensation: SG 15 (Php 42,178.00)

Place of Assignment: Office of the Beneficiary Management and Delivery Systems
DSWD Central Office, IBP Road, Brgy. Batasan Hills, Quezon City 1126

CSC-PRESCRIBED QUALIFICATION STANDARDS

Education: Bachelor's degree relevant to the job

Training: 4 hours of relevant training

Experience: 1 year of relevant experience

Eligibility: Career Service (Professional)/Second Level Eligibility

PREFERRED QUALIFICATION STANDARDS

Education: Bachelor's Degree in Social Science courses

Training: At least eight (8) hours of training (cumulative) in all of the following areas: technical writing, grievance management, use of any information system/applications, and effective communication

Experience: At least two (2) years of work experience involving grievance management, coordination with stakeholders, data gathering, monitoring, use of information systems, and other relevant to the job. Intermediate competence in the use of basic office productivity tools/applications

Eligibility: Career Service (Professional)/Second Level Eligibility

JOB DESCRIPTION

Under the general supervision of the Division Chief, the position assists the PDO III in assuring division deliverables, develops and implements proactive activities to address grievance operational issues and concerns, drafts activity proposals for capacity‑building activities, provides technical assistance to regional counterparts, formulates, reviews, and enhances policies and procedures related to grievance handling and client assistance.

Functions and Responsibilities

Client Relations and Strategic Operational Leadership in Grievance Management

• Analyze grievance trends and various program contexts and developments
• Develop interventions/strategies/activities to address grievance operations issues/gaps
• Cascade to the Field Offices (regional counterparts) the developed/ approved interventions/activities through the issuance of a memorandum, and conduct of technical session
• Draft minutes of the meeting, feedback report, or summary of agreements (SOA) on the activities attended, subject to review by the immediate supervisor
• Refer grievances that fall outside the scope of the GRS to other divisions/offices within the organization or to external agencies
• Prepare GRS accomplishment reports and other relevant data
• Serve as a resource person to discuss the Program's grievance redress process
• Perform other related tasks assigned by the Division Chief/PDO IV/PDO III

Technical Assistance and Capacity Building

• Identify and assess operational issues and concerns/gaps from the generated grievance data, and/or feedback from the FOs
• Formulate Technical Assistance plan to address the identified operational issues/concerns/gaps
• Assist the PDO III in conducting the Training Needs Assessment (TNA) to the regional counterparts /GRD personnel
• Assist the PDO III in drafting activity proposal on the proposed capability building activities

Policy Development, Review, and Enhancement

• Gather feedback from the captured grievances received by the Division as input to policy development
• Gather policy comments from Field Offices, including those captured by the Division

Job Outputs

1. Draft Technical Assistance Plan
2. Draft memorandum
3. Draft Activity Proposal and Budgetary Matrix
4. Draft confirmation and feedback reports
5. Draft assessment report on Grievance Trends
6. Draft Feedback Report on attended meeting/training
7. Draft Minutes of the meeting/Summary of Agreements
8. Other output assigned by the/ Bureau Director/Asst. Bureau Director/Division Chief/Project Development Officer III

CRITERIA FOR EVALUATION

Education: 25%

Training: 10%

Experience: 25%

Written Examination: 25%

IQT: 5%

Technical Exam: 20%

Interview: 10%

Performance Review: 5%

Total: 100%

Initial Shortlisting

Obtain 75% of the maximum total score or 45 points in Education, Training, and Experience (ETE)

Final Shortlisting

Top five (5) highest rating but overall rating should not be less than 80%

APPLY NOW

Fill out the Job Application Form (JAF) and upload your complete requirements in a combined Portable Document Format (PDF) not exceeding 100 MB on or before 18 October 2026 by accessing this link:

Application Requirements

1. Duly accomplished, subscribed, and sworn/notarized 2025 Personal Data Sheet (PDS) with a recent passport-size picture and thumb mark.

2. Duly accomplished and signed Work Experience Sheet.

Forms may be downloaded at . Note: Fill out the PDS using Microsoft Excel only. Do not use Google Sheets or any tool that alters the original format - this can change formatting in the original document. PDS with incomplete information shall be considered invalid.

Reminders

Additional requirements must be ready if you are found qualified and longlisted for the position you applied for (Transcript of Records, Training/Seminar Certificates, Certificate/s of Employment, Service Record, Proof of Eligibility, Performance Rating, etc).

In the event that you are invited to take the examination and panel interview, you will be required to submit your valid NBI Clearance before the CO-HRMPSB deliberation for validation.

Files should be in a PDF and must not be compressed into archive file formats such as RAR or ZIP.

If applying for multiple positions, find the appropriate JAF for the position/s and submit separate applications/documents for each.

Requests for extension of submission and application with incomplete documents will not be entertained.

All communications pertaining to your application will be sent via email.

EQUAL EMPLOYMENT OPPORTUNITY PRINCIPLE

All vacant positions shall be open to all qualified applicants regardless of age, gender, civil status, disability, religion, ethnicity, social status, class, political affiliation, or other similar factors/personal circumstances which run counter to the principles of merit and fitness for the job and equal employment opportunity.

DATA PRIVACY POLICY

All the personal information contained in documents submitted shall be used only for documentation and processing purposes within the DSWD and shall not be shared with any outside parties without your written consent. Personal information shall be retained and stored by the DSWD within the prescribed timeline in accordance with the National Archives of the Philippines General Disposition Schedule.