PERMANENT_OBMDS_PDO III_OSEC-DSWDB-PDO3-97-2026_DSWD CO

Department of Social Welfare and Development (DSWD); Philippines; On-site; PHP 547,000 - 655,000; Full time

Job summary

DSWD, through the Office of the Beneficiary Management and Delivery Systems, invites applications for the Project Development Officer III. The role focuses on supervising grievance processes, analyzing trends, and developing policy guidelines to improve service delivery.

Qualifications include a Bachelor's degree, relevant training totaling at least 8 hours, and 2 years of related experience. Career Service/Second Level Eligibility is required for the position.

Qualifications

• Education: Bachelor's degree relevant to the job.
• Training: 8 hours of relevant training.
• Experience: 2 years of relevant experience.
• Eligibility: Career Service (Professional)/Second Level Eligibility.

Responsibilities

• Supervise the delivery of outputs of the Client Assistance Support Services Section.
• Respond to concerns raised by management, regional counterparts, and stakeholders.
• Monitor data quality assessment activities of the Division.
• Provide input on draft guidelines or policies and prepare/update GRS-related presentations.
• Attend meetings and training on behalf of the Division.
• Draft GRS activity proposals.

Skills

Data analysis

Policy development

Grievance handling

Supervision

Education

Bachelor's degree relevant to the job

Bachelor's Degree in Social Science

Tools

MS Office

Data management tools

Job description

PROJECT DEVELOPMENT OFFICER III

Item Number: OSEC-DSWDB-PDO3-97-2026

Compensation: SG 18 (Php 53,818.00)

Place of Assignment: Office of the Beneficiary Management and Delivery Systems

DSWD Central Office, IBP Road, Brgy. Batasan Hills, Quezon City 1126

CSC – PRESCRIBED QUALIFICATION STANDARDS

• Education: Bachelor's degree relevant to the job
• Training: 8 hours of relevant training
• Experience: 2 years of relevant experience
• Eligibility: Career Service (Professional)/Second Level Eligibility

PREFERRED QUALIFICATION STANDARDS

• Education: Bachelor's Degree in Social Science courses
• Training: At least 16 hours of relevant training (cumulative) in all of the following areas: grievance management, data management, monitoring and evaluation, technical writing, supervision, and use of any information system and applications
• Experience: At least three (3) years of relevant experience in a supervisory position conducting data quality assessment, monitoring of grievance data and performance metrics, formulating and enhancing policy, and Intermediate competence in the use of basic office productivity tools/applications
• Eligibility: Career Service (Professional)/Second Level Eligibility

Under the general supervision of the Division Chief, the position assists the PDO IV in ensuring division deliverables, provides analysis of grievance trends, conducts data quality assessment, monitors performance metrics, provides technical assistance to regional counterparts, supervises PDO II and administrative aide staff, formulates, enhances, and develops Grievance Redress System (GRS) guidelines and other relevant documents.

Functions and Responsibilities

General

• Supervise the delivery of outputs of the Client Assistance Support Services Section
• Respond to the concerns raised by the management, regional counterparts, and stakeholders
• Monitor the data quality assessment activities of the Division
• Provide input or comments on draft guidelines or policies forwarded by other offices
• Prepare/update GRS-related presentations
• Attend meetings and training on behalf of the Division
• Draft GRS activity proposal

Monitoring, Periodic Review, and Tracking Progress

• Lead the regular reviews to assess the effectiveness of grievance handling procedures through the use of performance metrics
• Track the commitments in the Work Plan/Technical Assistance Plan/Learner's Action Plan of the concerned GRD personnel, Field Offices (regional counterparts), OBSUs/Divisions and other stakeholders, if applicable
• Comply with regulatory reportorial requirements, such as but not limited to Anti-Red Tape Act, Ease of Doing Business, Quality Management System, for frontline service
• Provide technical assistance to the regional grievance officers on the GRS process
• Provide inputs or comments on the draft memoranda prepared by the PDO II
• Refer grievances that fall outside the scope of the GRS to other divisions/offices within the organization or to external agencies
• Prepare GRS accomplishment reports and other relevant reports
• Serve as a resource person to discuss the Program's grievance redress process
• Perform other related tasks assigned by the Division Chief and PDO IV

Quality Assurance and Improvement

• Lead in the conduct of quality assurance to ensure all processes meet program standards and align with 4Ps objectives
• Lead in the conduct of service quality checks to evaluate how well grievances are handled in terms of customer service, satisfaction, and overall service delivery

Policy Development, Review, and Enhancement

• Design, evaluate, and develop new/revised grievance-handling procedures based on emerging challenges, program needs, or regulatory changes.
• Consolidate policy comments from Field Offices, including those captured by the Division

Job Outputs

1. Draft Technical Assistance Plan
2. Draft Data Quality Assurance Report
3. Draft Activity Proposal
4. Draft policy guidelines and system enhancements
5. Draft Feedback Report on the attended meeting/training
6. Draft Confirmation and feedback reports addressed to the concerned Field Offices
7. Reports required by ARTA, QMS, EODB
8. Draft Minutes of the meeting
9. Draft Summary of Agreements
10. Draft response memorandum addressed to Field Offices and other offices
11. Enhanced PDO II's draft policies and memoranda
12. Improved draft confirmation report and feedback reports submitted by PDO II, Administrative Assistant, and Admin Aide IVs
13. Provided comments on the draft Summary of Agreements
14. Provided comments or inputs on the draft GRS Accomplishment Report
15. Other outputs assigned by the National/Deputy Program Manager or Division Chief/PDO IV

CRITERIA FOR EVALUATION

• Education – 25%
• Training – 10%
• Experience – 25%
• Written Examination – 25%
• IQT – 5%
• Technical Exam – 20%
• Interview – 10%
• Performance Review – 5%
• Total – 100%
• Initial Shortlisting: Obtain 75% of the maximum total score or 45 points in Education, Training, and Experience (ETE)
• Final Shortlisting: Top five (5) highest rating but overall rating should not be less than 80%

EQUAL EMPLOYMENT OPPORTUNITY PRINCIPLE

All vacant positions shall be open to all qualified applicants regardless of age, gender, civil status, disability, religion, ethnicity, social status, class, political affiliation, or other similar factors/personal circumstances which run counter to the principles of merit and fitness for the job and equal employment opportunity.