PERMANENT_OBMDS_PDO II_OSEC-DSWDB-PDO2-3384-2026_DSWD CO

Department of Social Welfare and Development (DSWD); Philippines; On-site; PHP 469,000 - 480,000; Full time

Job summary

Department of Social Welfare and Development (DSWD) in the Philippines is seeking a Project Development Officer II to assist in grievance handling and policy development within the Office of the Beneficiary Management and Delivery Systems at DSWD Central Office in Quezon City.

The role involves coordinating grievances, assisting in technical guidance to regional offices, and supporting retroactive payment processing using PPIS. Strong organizational and communication skills are essential.

Qualifications

• Education: Bachelor's degree relevant to the job.
• Training: 4 hours of relevant training.
• Experience: 1 year of relevant experience.
• Eligibility: Career Service (Professional)/Second Level Eligibility.

Responsibilities

• Provide initial or final resolution to concerns and/or complaints received from different channels by the Division, and record the same in the GRS tracker/system.
• Endorse grievances to the appropriate Field Offices, divisions, and external agencies/stakeholders.
• Draft memorandum addressed to the concerned office/s or Field Offices on cases/inquiries received at the NPMO level, subject to the approval of the immediate supervisor.
• Assist the PDO III in providing technical assistance to the regional counterparts.
• Assist the PDO III in tracking the status of grievances and following up with the regional counterpart on case resolution.
• Consolidate uploaded retroactive payment file transactions through the Pantawid Pamilyang Information System (PPIS).
• Draft Notice of Approved Payroll Action (NAPA) for submission to the Grants Division (GD) for payment processing.
• Draft minutes of the meeting, feedback report, or summary of agreements (SOA) on the activities attended, subject to review by the immediate supervisor.

Skills

Grievance management

Stakeholder coordination

Data gathering

Information systems usage

Education

Bachelor's degree relevant to the job

Bachelor's Degree in Social Science

Tools

Office productivity tools

Job description

PROJECT DEVELOPMENT OFFICER II

Item Number: OSEC-DSWDB-PDO2-3384-2026

Compensation: SG 15 (Php 42,178.00)

Place of Assignment: Office of the Beneficiary Management and Delivery Systems DSWD Central Office, IBP Road, Brgy. Batasan Hills, Quezon City 1126

CSC-PRESCRIBED QUALIFICATION STANDARDS

Education: Bachelor's degree relevant to the job

Training: 4 hours of relevant training

Experience: 1 year of relevant experience

Eligibility: Career Service (Professional)/Second Level Eligibility

PREFERRED QUALIFICATION STANDARDS

Education: Bachelor's Degree in Social Science courses

Training: At least eight (8) hours of training (cumulative) in all of the following areas: technical writing, grievance management, use of any information system/applications, and effective communication

Experience: At least two (2) years of work experience involving grievance management, coordination with stakeholders, data gathering, monitoring, use of information systems, and other relevant to the job. Intermediate competence in the use of basic office productivity tools/applications

Eligibility: Career Service (Professional)/Second Level Eligibility

JOB DESCRIPTION

Under the general supervision of the Division Chief, the position assists the PDO III in ensuring the division deliverables responds and/or provides resolution to the grievances received through the various channels endorses the grievances to the regional counterparts or concerned offices, and processes retroactive payment.

Functions and Responsibilities:

Client Assistance and Grievance Handling and Resolution

• Provide initial or final resolution to concerns and/or complaints received from different channels by the Division, and record the same in the GRS tracker/system
• Endorse grievances to the appropriate Field Offices, divisions, and external agencies/stakeholders.
• Draft memorandum addressed to the concerned office/s or Field Offices on cases/inquiries received at the NPMO level, subject to the approval of the immediate supervisor
• Assist the PDO III in providing technical assistance to the regional counterparts
• Assist the PDO III in tracking the status of grievances and following up with the regional counterpart on case resolution
• Consolidate uploaded retroactive payment file transactions through the Pantawid Pamilyang Information System (PPIS)
• Draft Notice of Approved Payroll Action (NAPA) for submission to the Grants Division (GD) for payment processing.
• Draft minutes of the meeting, feedback report, or summary of agreements (SOA) on the activities attended, subject to review by the immediate supervisor
• Perform other related tasks assigned by the Division Chief/PDO IV/PDO III

Policy Development, Review, and Enhancement

• Gather feedback from the captured grievances received by the Division as input to policy development
• Gather policy comments from Field Offices, including those captured by the Division

Job Outputs

1. Draft Technical Assistance Plan
2. Draft memorandum
3. Draft Activity Proposal and Budgetary Matrix
4. Draft confirmation and feedback reports
5. Retro Uploading Monitoring Tool
6. Draft Feedback Report on attended meeting/training
7. Draft Minutes of the meeting/Summary of Agreements
8. Draft NAPA Summary for all Grievance-driven retro payment transactions
9. Other output assigned by the/ Bureau Director/Asst. Bureau Director/Division Chief/Project Development Officer III

CRITERIA FOR EVALUATION

• Education 25%
• Training 10%
• Experience 25%
• Written Examination 25%
• IQT 5%
• Technical Exam 20%
• Interview 10%
• Performance Review 5%
• Total 100%

Initial Shortlisting: Obtain 75% of the maximum total score or 45 points in Education, Training, and Experience (ETE)

Final Shortlisting: Top five (5) highest rating but overall rating should not be less than 80%

EQUAL EMPLOYMENT OPPORTUNITY PRINCIPLE

All vacant positions shall be open to all qualified applicants regardless of age, gender, civil status, disability, religion, ethnicity, social status, class, political affiliation, or other similar factors/personal circumstances which run counter to the principles of merit and fitness for the job and equal employment opportunity.

DATA PRIVACY POLICY

All the personal information contained in documents submitted shall be used only for documentation and processing purposes within the DSWD and shall not be shared with any outside parties without your written consent. Personal information shall be retained and stored by the DSWD within the prescribed timeline in accordance with the National Archives of the Philippines General Disposition Schedule.