Onsite POS & Accounting Software Support Specialist

Global Payments Inc.; Quezon City; On-site; PHP 223,000 - 424,000; Full time

Job summary

Global Payments Inc. in Quezon City is seeking an on-site Technical Support Specialist to handle POS-related customer service requests.

You will resolve issues via phone, email, chat, or SMS, using established documentation and databases to determine the best processing method and to resolve inquiries. The role requires a High School Diploma and at least two years of technical support experience with accounting software; QuickBooks experience is a plus.

Qualifications

• High School Diploma or Equivalent.
• 2 years technical support experience mainly in handling accounting software.
• Experience in handling Intuit QuickBooks is a plus.
• Willing to work onsite in Vertis North, Quezon City.
• Can start anytime.

Responsibilities

• Resolves client and/or merchant technical support issues relating to POS products, including dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes.
• Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through ongoing training and referring to online manuals as required.

Skills

Technical support

Accounting software

POS knowledge

Customer service

On-site readiness

Education

High School Diploma

Tools

Intuit QuickBooks

Job description

Global Payments Inc. in Quezon City is seeking an on-site Technical Support Specialist to handle POS-related customer service requests.

You will resolve issues via phone, email, chat, or SMS, using established documentation and databases to determine the best processing method and to resolve inquiries. The role requires a High School Diploma and at least two years of technical support experience with accounting software; QuickBooks experience is a plus.