Payments Operations Back Office Associate

Global Payments Inc.; Quezon City; On-site; PHP 320,000 - 420,000; Full time

Job summary

Global Payments Inc. seeks a Back Office Representative to join its Operations Support Services in Quezon City. You will handle routine updates for cardholder and corporate accounts, research inquiries, and ensure compliance.

The role requires accuracy, a banking/credit background, and readiness for weekend/holiday shifts. The position is onsite at Vertis North, and experience with case management or banking systems will help you contribute effectively from day one.

Qualifications

• Preferably a college graduate with at least 2 years of relevant experience.
• Background in credit, banking, or financial services.
• Strong attention to detail and accuracy in handling account-related tasks.
• Amenable to shifting schedules, including weekends and holidays.
• Willing to work onsite at Vertis North, Quezon City.

Responsibilities

• Performs routine updates and documentation of cardholder/corporate accounts.
• Researches and responds to account inquiries across channels with accuracy and compliance.
• Detects potential fraud, credit, or chargeback issues and escalates appropriately.
• Interview and assist with scheduling personnel/resources to ensure uninterrupted workflow.
• Ensures conformity to client standards, regulations, and policy requirements.
• Distributes mail and supports team with priority tasks.

Skills

Attention to detail

Communication skills

Time management

Education

Bachelor's degree

Tools

Case management systems

Banking software

Job description

Global Payments Inc. seeks a Back Office Representative to join its Operations Support Services in Quezon City. You will handle routine updates for cardholder and corporate accounts, research inquiries, and ensure compliance.

The role requires accuracy, a banking/credit background, and readiness for weekend/holiday shifts. The position is onsite at Vertis North, and experience with case management or banking systems will help you contribute effectively from day one.