Cardholder Operations Analyst – Compliance & Risk

Global Payments Inc.; Quezon City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Global Payments Inc. in the Philippines is seeking a customer-focused team member to support cardholder and corporate accounts.

You will handle requests via mail, email, fax, and other channels, ensuring compliance with client and regulatory rules while documenting account activity and updates. The role emphasizes understanding banking products, identifying potential fraud or chargebacks, and escalating issues to the appropriate department.

Qualifications

• High School Diploma or Equivalent is required.
• Typically no relevant experience required.

Responsibilities

• Becomes familiar with client products and services while assisting with routine updates and documentation of cardholder/corporate accounts.
• Becomes familiar and assists with determining/recognizing the basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution.
• Follows basic client standards/policies/procedures and regulations observed through training and tools to prevent violations and punitive action.

Skills

Communication skills

Attention to detail

Time management

Written communication

Education

High School Diploma or Equivalent

Tools

Lotus Notes

Global Payments Applications

OnBase

Microsoft Office

Credit Bureau systems

Client websites

Payment processing systems

Job description

Global Payments Inc. in the Philippines is seeking a customer-focused team member to support cardholder and corporate accounts.

You will handle requests via mail, email, fax, and other channels, ensuring compliance with client and regulatory rules while documenting account activity and updates. The role emphasizes understanding banking products, identifying potential fraud or chargebacks, and escalating issues to the appropriate department.