Back Office Representative 1

Global Payments Inc.; Quezon City; On-site; PHP 320,000 - 420,000; Full time

Job summary

Global Payments Inc. seeks a Back Office Representative to join its Operations Support Services in Quezon City. You will handle routine updates for cardholder and corporate accounts, research inquiries, and ensure compliance.

The role requires accuracy, a banking/credit background, and readiness for weekend/holiday shifts. The position is onsite at Vertis North, and experience with case management or banking systems will help you contribute effectively from day one.

Qualifications

• Preferably a college graduate with at least 2 years of relevant experience.
• Background in credit, banking, or financial services.
• Strong attention to detail and accuracy in handling account-related tasks.
• Amenable to shifting schedules, including weekends and holidays.
• Willing to work onsite at Vertis North, Quezon City.

Responsibilities

• Performs routine updates and documentation of cardholder/corporate accounts.
• Researches and responds to account inquiries across channels with accuracy and compliance.
• Detects potential fraud, credit, or chargeback issues and escalates appropriately.
• Interview and assist with scheduling personnel/resources to ensure uninterrupted workflow.
• Ensures conformity to client standards, regulations, and policy requirements.
• Distributes mail and supports team with priority tasks.

Skills

Attention to detail

Communication skills

Time management

Education

Bachelor's degree

Tools

Case management systems

Banking software

Job description

Quezon City, National Capital Region, Philippines

Sep 17, 2026

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Back Office Representative to join our ever evolving Operations Support Services Team and help shape the future of global commerce.

What you’ll own

Case Handling: Research and respond to account inquiries across channels with accuracy and compliance.

Account Management: Review, update, and document cardholder and corporate account information.

Risk Identification: Detect potential fraud, credit, or chargeback issues and escalated appropriately.

What you’ll bring

Preferably a college graduate with at least 2 years of relevant experience.

Background in credit, banking, or financial services.

Strong attention to detail and accuracy in handling account-related tasks.

Amenable to shifting schedules , including weekends and holidays.

Willing to work onsite at Vertis North, Quezon City.

It’s a bonus if you have

Experience in back office operations within banking or financial services.

Familiarity with fraud, chargebacks, or credit-related processes.

Experience using case management or banking systems.

What Part Will You Play?

Performs routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts. Begins to utilize knowledge of client products and services to research, update, and document moderately complex (i.e. low financial/compliance risk related) cardholder requests as directed; researches credit balance refunds, payments, fees, cash advance options, etc. Follows client policies and procedures to validate report disputes and remove/update inaccurate information from appropriate credit bureau systems.

Determines/recognizes basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution. Picks up, reviews, sorts, digitally scans, and distributes mail for appropriate action.

Demonstrates a working knowledge and ensures conformity to basic client standards/policies/procedures, regulations and Association requirements to avoid violations and punitive financial action.

Assists with scheduling personnel/resources and prioritizing jobs to ensure uninterrupted workflow.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

Global Payments Inc. is a Fortune 500 company providing secure, scalable payment solutions through a comprehensive global commerce ecosystem for businesses of all sizes.

Location Quezon City, National Capital Region, Philippines