Back Office Representative 1

Global Payments Process Centre, Inc.; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Global Payments Process Centre, Inc. in Manila region invites applications for a role handling cardholder and corporate account inquiries, ensuring compliance with client and regulatory rules. You will review and respond to requests by mail and email, and help maintain accurate account documentation.

Ideal candidates are college graduates; fresh graduates are welcome. Position requires willingness to work onsite in Vertis, North Quezon City with rotating shifts and close supervision.

Qualifications

• High School Diploma or Equivalent required.
• Fresh graduates welcome; no prior experience required.
• College graduates preferred.
• Willing to work onsite in Vertis, North Quezon City; shifting/rotational schedule.

Responsibilities

• Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations.
• Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts.
• Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.

Skills

Communication skills

Computer skills

Industry knowledge

Education

High School Diploma or Equivalent

College Graduate

Tools

Lotus Notes

Global Payments Applications

OnBase

Microsoft Office

Credit Bureau system

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations. Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts. Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.

What Part Will You Play?

• Becomes familiar with client products and services while assisting with routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts. Follows client policies and procedures to validate report disputes from appropriate credit bureau systems as directed.
• Becomes familiar and assists with determining/recognizing the basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution. Picks up, reviews, sorts, digitally scans, and distributes mail for appropriate action, as directed.
• Follows basic client standards/policies/procedures, regulations and Association (Visa, MasterCard, etc.) requirements as observed through training, reference material and various software tools to prevent violations and punitive financial action, as directed.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Typically No Relevant Experience Required

Preferred Qualifications

• Must be a College Graduate.

• Fresh graduates are welcome to apply; no prior experience is required

• Amenable on shifting / rotational schedule.

• Willing to work onsite in Vertis, North Quezon City.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
• Computer skills - Knowledge in applicable software, e.g. Lotus Notes, Global Payments Applications, onBase, Microsoft Office, Credit Bureau system, client websites, payment processing systems
• Communication skills - Frequent written and verbal communication with cardholders, clients and vendors (US Postal Service)
• Industry knowledge - Strong knowledge of government regulations, client policies and Association compliance

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact ••••@globalpayments.com.