Back Office Accounts Specialist - Entry Level

Global Payments Process Centre, Inc.; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Global Payments Process Centre, Inc. in Manila region invites applications for a role handling cardholder and corporate account inquiries, ensuring compliance with client and regulatory rules. You will review and respond to requests by mail and email, and help maintain accurate account documentation.

Ideal candidates are college graduates; fresh graduates are welcome. Position requires willingness to work onsite in Vertis, North Quezon City with rotating shifts and close supervision.

Qualifications

• High School Diploma or Equivalent required.
• Fresh graduates welcome; no prior experience required.
• College graduates preferred.
• Willing to work onsite in Vertis, North Quezon City; shifting/rotational schedule.

Responsibilities

• Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations.
• Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts.
• Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.

Skills

Communication skills

Computer skills

Industry knowledge

Education

High School Diploma or Equivalent

College Graduate

Tools

Lotus Notes

Global Payments Applications

OnBase

Microsoft Office

Credit Bureau system

Job description

Global Payments Process Centre, Inc. in Manila region invites applications for a role handling cardholder and corporate account inquiries, ensuring compliance with client and regulatory rules. You will review and respond to requests by mail and email, and help maintain accurate account documentation.

Ideal candidates are college graduates; fresh graduates are welcome. Position requires willingness to work onsite in Vertis, North Quezon City with rotating shifts and close supervision.