POS & Payments Tech Support Specialist

Global Payments; Quezon City; On-site; PHP 279,000 - 502,000; Full time

Job summary

Global Payments in Quezon City is seeking a capable Technical Support Associate to handle multi‑channel inquiries and resolve hardware and software issues for clients using our payments solutions. You will document interactions, troubleshoot using standard procedures, and work onsite at Vertis North with shifting schedules including weekends.

The ideal candidate has at least 1 year in a tech support role and strong communication skills. Knowledge of POS devices and basic networking is a plus.

Qualifications

• 1+ year in a technical support role within a contact centre or BPO environment.
• Working knowledge of operating systems and standard troubleshooting procedures.
• Strong communication skills, written and verbal, for non-technical users.

Responsibilities

• Handle technical inquiries across channels and resolve issues promptly.
• Diagnose concerns using systems and tools to provide effective solutions.
• Accurately record all interactions and case details.
• Resolve client and merchant POS product issues and document resolutions.

Skills

Technical support

Customer service

CRM systems

Multi-channel support

POS knowledge

Networking basics

On-site work

Education

High School Diploma or Equivalent

Tools

Ticketing systems

Remote access tools

POS devices

Job description

Global Payments in Quezon City is seeking a capable Technical Support Associate to handle multi‑channel inquiries and resolve hardware and software issues for clients using our payments solutions. You will document interactions, troubleshoot using standard procedures, and work onsite at Vertis North with shifting schedules including weekends.

The ideal candidate has at least 1 year in a tech support role and strong communication skills. Knowledge of POS devices and basic networking is a plus.