Patient Service Representative

Premiere Medical and Cardiovascular Laboratory Inc.; Baliwag; On-site; PHP 180,000 - 300,000; Full time

Job summary

Premiere Medical and Cardiovascular Laboratory Inc. in Baliwag, Philippines, is seeking a patient services coordinator dedicated to delivering friendly, professional care.

You will assist patients with inquiries, registrations, and appointment scheduling while ensuring accurate records and smooth processes. You will coordinate with physicians and departments, handle billing and receipts, and contribute to a positive patient experience under pressure.

Qualifications

• Bachelor's degree in any field; hospitality or medical-related fields preferred.
• Excellent communication and customer service skills.
• Prior healthcare or patient services experience is an advantage.
• Organized, detail-oriented, and able to multitask.
• Ability to work independently and under pressure.
• Friendly, professional, and committed to quality patient service.

Responsibilities

• Assist patients with inquiries, concerns, and appointment scheduling.
• Handle patient registration and explain procedures.
• Coordinate with physicians and other departments as needed.
• Maintain accurate patient records, schedules, and documentation.
• Process billing and payments and issue receipts.
• Prepare and submit daily cash remittances.
• Provide a smooth and positive patient experience.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Healthcare experience

Multitasking

Detail orientation

Independent worker

Education

Bachelor's degree in any field

Job description

Job Qualifications

• Bachelor’s degree in any field; Hospitality, Medical Allied, or related courses are preferred.
• Excellent communication and customer service skills.
• Prior experience in healthcare or patient services is an advantage.
• Organized, detail-oriented, and capable of handling multiple tasks.
• Can work independently and perform well under pressure.
• Friendly, professional, and committed to providing quality patient service.

Key Responsibilities

• Assist patients with inquiries, concerns, and appointment scheduling.
• Handle patient registration and explain necessary procedures and requirements.
• Coordinate with physicians and other departments as needed.
• Maintain accurate patient records, schedules, and documentation.
• Process billing and payments and issue official receipts.
• Prepare and submit daily cash remittances.
• Provide a smooth and positive patient experience.
• Perform other duties and responsibilities as assigned.