Healthcare - Customer Service Representative (CSR)

Synlink Recruitment Outsourcing Co. Inc.; Makati; On-site; PHP 201,000 - 268,000; Full time

Job summary

A healthcare support service provider is looking for a candidate to manage patient communications including calls and emails. The role requires maintaining patient records and ensuring compliance with HIPAA. Open to high school graduates and those with strong communication skills. Experience is a plus but not necessary. This position is located in Makati, Metro Manila.

Qualifications

• Open to high school graduates, college undergraduates, and college graduates.
• Experience is not required, but a background in a healthcare account is an advantage.
• Must have strong communication skills.

Responsibilities

• Manage patient communications via calls, emails, and appointment confirmations.
• Support referral processing, pre-authorization requests, and follow-up activities.
• Maintain and update patient records ensuring HIPAA compliance.
• Prepare, produce, and distribute medical reports.

Skills

Strong communication skills

Education

High school graduate, college undergraduate, or college graduate

College undergraduate

College graduate

Job description

Responsibilities

• Manage patient communications, including calls, emails, and appointment confirmations
• Support referral processing, pre-authorization requests, and follow-up activities
• Maintain and update patient records while ensuring HIPAA compliance
• Prepare, produce, and distribute medical reports

Qualifications

• Open to high school graduates, college undergraduates, and college graduates
• Experience is not required, though background in a healthcare account is an advantage
• Must have strong communication skills