Healthcare - Customer Service Representative (CSR)

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 167,000 - 234,000; Full time

Job summary

A healthcare recruitment firm is seeking individuals to manage patient communications and maintain records in Taguig, Philippines. You will support referral processing and ensure HIPAA compliance while preparing medical reports. Open to all education levels, no prior experience is necessary, though a background in healthcare is advantageous.

Qualifications

• Open to high school graduates, college undergraduates, and college graduates.
• Experience is not required but a background in a healthcare account is an advantage.
• Must have strong communication skills.

Responsibilities

• Manage patient communications, including calls, emails, and appointment confirmations.
• Support referral processing, pre-authorization requests, and follow-up activities.
• Maintain and update patient records while ensuring HIPAA compliance.
• Prepare, produce, and distribute medical reports.

Skills

Strong communication skills

Education

High school graduate or higher

College undergraduate

College graduate

Job description

Responsibilities

• Manage patient communications, including calls, emails, and appointment confirmations
• Support referral processing, pre-authorization requests, and follow-up activities
• Maintain and update patient records while ensuring HIPAA compliance
• Prepare, produce, and distribute medical reports

Qualifications

• Open to high school graduates, college undergraduates, and college graduates
• Experience is not required, though background in a healthcare account is an advantage
• Must have strong communication skills