Customer Service Representative

Recruitify_HR; Taguig; On-site; PHP 223,000 - 402,000; Full time

Job summary

Recruitify_HR in Metro Manila seeks a customer service professional who will be the primary contact for client inquiries, resolve issues promptly, and maintain accurate records.

You will manage scheduling and appointments, collaborate with the team to boost satisfaction, and demonstrate empathy, strong communication, and problem-solving skills in a typical office setting.

This role requires 1–3 years in customer service and a Bachelor's degree preferred.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 1–3 years of experience in customer service.
• Proficiency in English; strong customer service skills; effective scheduling abilities.

Responsibilities

• Serve as the primary point of contact for customer inquiries and concerns.
• Provide exceptional customer service by addressing issues and providing solutions promptly.
• Manage scheduling and appointment booking for clients.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve overall customer satisfaction.

Skills

English proficiency

Customer service

Scheduling

Education

Bachelor's degree

Job description

Job Description:

Description

• Serve as the primary point of contact for customer inquiries and concerns.
• Provide exceptional customer service by addressing issues and providing solutions promptly.
• Manage scheduling and appointment booking for clients.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve overall customer satisfaction.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 1-3 years of experience in a customer service role.
• Skills and Competencies: Proficiency in English language; strong customer service skills; effective scheduling abilities.
• Qualities and Traits: Excellent communication skills; problem-solving aptitude; empathetic and patient demeanor.
• Working Conditions: Typical office environment; may require standing for extended periods.

Requirements: