Healthcare/ Customer Service Representative

Lexie Staffing co.; Pasig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A staffing company in Metro Manila is looking for a customer service representative to assist patients with scheduling and managing their medical records. The ideal candidate has a bachelor’s degree, strong communication skills, and 0–2 years of experience. Join a patient-focused team to support individuals in navigating healthcare services.

Qualifications

• 0–2 years of experience in customer service.
• Detail-oriented and empathetic.
• Patient-focused with strong communication skills.

Responsibilities

• Respond to customer inquiries regarding healthcare services.
• Assist patients with scheduling appointments.
• Collaborate with healthcare professionals for patient satisfaction.

Skills

Strong communication skills

Interpersonal skills

Basic knowledge of healthcare practices

Customer service principles

Education

Bachelor’s degree in a relevant field

Job description

• Respond to customer inquiries regarding healthcare services and support.
• Assist patients with scheduling appointments and managing their medical records.
• Provide information about healthcare plans, procedures, and policies to clients.
• Collaborate with healthcare professionals to ensure patient satisfaction.
• Handle customer complaints and resolve issues in a timely manner.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Basic knowledge of healthcare practices and customer service principles.
• Qualities and Traits: Empathetic, patient-focused, and detail-oriented.