Patient Navigator — Behavioral Health (Night Shift)

Optum, a UnitedHealth Group Company; Cebu City; Vor Ort; PHP 320.000 - 540.000; Vollzeit

Benefits dieser Stelle

Market Competitive Pay Levels

Retirement Plan

Medical Plan (HMO) from Day 1 of emplo

Dental, Medical, and Optical Reimburse

Life and Disability Insurance

Paid Time-Off Benefits

Sick Leave Conversion

Tuition Reimbursement

Employee Assistance Program (EAP)

Annual Performance Based Merit Increa

Employee Recognition

Training and Staff Development

Employee Referral Program

Employee Volunteerism Opportunity

All Mandatory Statutory Benefits

Zusammenfassung

Optum's Behavioral Care division seeks a Patient Navigator in Cebu City to deliver timely, compassionate experiences for established patients. You will handle inbound inquiries, referrals, and coordinate scheduling, cancellations, and medication refills for behavioral health services.

This onsite role at Cebu IT Park requires strong English communication, a patient-focused mindset, and the ability to navigate multiple systems. Night shifts are required to support global or regional schedules.

Qualifikationen

• Must have healthcare voice BPO experience.
• Strong English verbal communication.
• Customer-focused with sensitive patient handling.
• Basic computer skills and multi-system navigation.
• Willing to work night shifts and onsite in Cebu.

Aufgaben

• Handle inbound inquiries and referrals for Optum Behavioral Care.
• Coordinate appointment scheduling, rescheduling, and cancellations.
• Process medication refill requests.
• Serve as subject matter expert for OBC providers and services.

Kenntnisse

English Proficiency

Healthcare BPO

Customer focus

Night shifts

Onsite Cebu IT Park

Basic computer skills

Ausbildung

Medical allied course graduate

4-year college degree

Jobbeschreibung

Optum's Behavioral Care division seeks a Patient Navigator in Cebu City to deliver timely, compassionate experiences for established patients. You will handle inbound inquiries, referrals, and coordinate scheduling, cancellations, and medication refills for behavioral health services.

This onsite role at Cebu IT Park requires strong English communication, a patient-focused mindset, and the ability to navigate multiple systems. Night shifts are required to support global or regional schedules.