Patient Navigator – Behavioral Health Admin (Night Shift)

Optum, a UnitedHealth Group Company; Muntinlupa; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Market Competitive Pay Levels

Retirement Plan

Medical Plan (HMO) from Day 1 of work

Dental, Medical, and Optical Reimburse

Life and Disability Insurance

Paid Time-Off Benefits

Sick Leave Conversion

Tuition Reimbursement

Employee Assistance Program (EAP)

Annual Merit Increases

Employee Recognition

Training and Staff Development

Employee Referral Program

Employee Volunteerism Opportunity

All Mandatory Statutory Benefits

Job summary

Optum Behavioral Care in the Philippines is seeking a Patient Navigator to deliver a compassionate, patient-centered experience for established patients seeking behavioral health services. You will serve as a subject matter expert for OBC providers, programs, and service lines, handling inbound inquiries and referrals by phone, web, or fax.

The role requires healthcare BPO experience, English fluency, and a willingness to work night shifts onsite in Alabang.

Qualifications

• Medical allied course graduate (Nursing, Psychology, Medical Technology).
• At least 12 months of Healthcare BPO experience.
• Strong verbal communication skills in English.
• Customer-focused mindset with the ability to handle sensitive patient concerns.
• Basic computer skills and ability to navigate multiple systems.
• Willing to work night shifts and onsite in Alabang.

Responsibilities

• Manage inbound inquiries and referrals via calls, web forms, and faxes.
• Coordinate appointment scheduling, rescheduling, and cancellations.
• Process medication refill requests for behavioral health services.
• Serve as subject matter expert for OBC providers, programs, and service lines.

Skills

Verbal English communication

Customer focus

Basic computer skills

Night shift readiness

Education

Medical allied course (Nursing, Psychology, Medical Technology)

Job description

Optum Behavioral Care in the Philippines is seeking a Patient Navigator to deliver a compassionate, patient-centered experience for established patients seeking behavioral health services. You will serve as a subject matter expert for OBC providers, programs, and service lines, handling inbound inquiries and referrals by phone, web, or fax.

The role requires healthcare BPO experience, English fluency, and a willingness to work night shifts onsite in Alabang.