Looking for Patient Navigator Representative - Medical Allied CSR - Cebu IT Park

Optum, a UnitedHealth Group Company; Cebu City; On-site; PHP 320,000 - 540,000; Full time

Benefits offered by this job

Market Competitive Pay Levels

Retirement Plan

Medical Plan (HMO) from Day 1 of emplo

Dental, Medical, and Optical Reimburse

Life and Disability Insurance

Paid Time-Off Benefits

Sick Leave Conversion

Tuition Reimbursement

Employee Assistance Program (EAP)

Annual Performance Based Merit Increa

Employee Recognition

Training and Staff Development

Employee Referral Program

Employee Volunteerism Opportunity

All Mandatory Statutory Benefits

Job summary

Optum's Behavioral Care division seeks a Patient Navigator in Cebu City to deliver timely, compassionate experiences for established patients. You will handle inbound inquiries, referrals, and coordinate scheduling, cancellations, and medication refills for behavioral health services.

This onsite role at Cebu IT Park requires strong English communication, a patient-focused mindset, and the ability to navigate multiple systems. Night shifts are required to support global or regional schedules.

Qualifications

• Must have healthcare voice BPO experience.
• Strong English verbal communication.
• Customer-focused with sensitive patient handling.
• Basic computer skills and multi-system navigation.
• Willing to work night shifts and onsite in Cebu.

Responsibilities

• Handle inbound inquiries and referrals for Optum Behavioral Care.
• Coordinate appointment scheduling, rescheduling, and cancellations.
• Process medication refill requests.
• Serve as subject matter expert for OBC providers and services.

Skills

English Proficiency

Healthcare BPO

Customer focus

Night shifts

Onsite Cebu IT Park

Basic computer skills

Education

Medical allied course graduate

4-year college degree

Job description

Job Description

The role of a Patient Navigatoris responsible for delivering a timely, compassionate, and positive experience for established patients seeking services through Optum Behavioral Care (OBC). Serving as a subject matter expert for OBC providers, programs, and service lines, the Patient Navigator manages inbound inquiries and referrals received through live phone calls, scheduled callbacks, web forms, and fax/electronic referrals, while coordinating appointment scheduling, rescheduling, cancellations, and medication refill requests for behavioral health services.

Key Responsibilities

Optum Behavioral Care provides comprehensive mental health and behavioral health services through a network of licensed therapists, psychologists, and psychiatrists. Leveraging evidence-based treatment approaches, the organization offers counseling, psychiatric care, behavioral coaching, and substance use support to help individuals achieve improved mental wellness and better health outcomes through accessible, patient-centered care.

Qualifications

• Medical allied course graduate (Nursing, Psychology, Medical Technology) or graduate of any 4 year college course

• At least 12 months of Healthcare Voice BPO experience

• Strong verbal communication skills in English

• Customer-focused mindset with the ability to handle sensitive patient concerns

• Basic computer skills and ability to navigate multiple systems

• Should be willing to work night shifts and onsite in Cebu IT Park site

Preferred Skills

• Behavioral health or healthcare experience

  • Prior experience supporting patients, members, or providers in a healthcare setting

• Mental health awareness

  • Basic understanding of common behavioral health conditions and terminology

• De-escalation techniques

  • Ability to manage distressed, frustrated, or emotional callers effectively

• Crisis handling skills

  • Experience identifying and escalating high-risk situations according to protocol

• Cultural sensitivity

  • Ability to communicate effectively with diverse populations
    

WHAT WE OFFER:

• Market Competitive Pay Levels

• Retirement Plan

• Medical Plan (HMO) from Day 1 of employment

• Dental, Medical, and Optical Reimbursements

• Life and Disability Insurance

• Paid Time-Off Benefits

• Sick Leave Conversion

• Tuition Reimbursement

• Employee Assistance Program (EAP)

• Annual Performance Based Merit Increases

• Employee Recognition

• Training and Staff Development

• Employee Referral Program

• Employee Volunteerism Opportunity

• All Mandatory Statutory Benefits

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.