Patient Navigator Representative - Medical Allied CSR

Optum, a UnitedHealth Group Company; Muntinlupa; On-site; PHP 350,000 - 520,000; Full time

Benefits offered by this job

Market Competitive Pay Levels

Retirement Plan

Medical Plan (HMO) from Day 1 of emplo

Dental, Medical, and Optical Reimburse

Life and Disability Insurance

Paid Time-Off Benefits

Sick Leave Conversion

Tuition Reimbursement

Employee Assistance Program (EAP)

Annual Performance Based Merit Increa

Employee Recognition

Training and Staff Development

Employee Referral Program

Volunteerism Opportunity

All Mandatory Statutory Benefits

Job summary

Optum is seeking a Patient Navigator to deliver a timely, compassionate experience for established patients seeking behavioral health services. You will coordinate scheduling, refills, and referrals, serving as a subject matter expert for OBC providers, programs, and service lines.

This onsite role in Alabang requires strong English communication and a patient-first mindset. You will manage inbound inquiries via phone, web forms, and referrals, ensuring accurate information flow and coordinated

Qualifications

• Graduate of a medical allied course (Nursing, Psychology, or Medical Technology).
• At least 12 months of Healthcare BPO experience.
• Strong verbal communication skills in English.
• Willing to work night shifts and onsite in Alabang.

Responsibilities

• Deliver timely, compassionate experience for established patients seeking behavior health services.
• Coordinate appointment scheduling, rescheduling, cancellations and medication refills for behavioral health services.
• Serve as a subject matter expert for OBC providers, programs and service lines.
• Manage inbound inquiries and referrals received through live calls, callbacks, web forms, and faxes.

Skills

Strong English communication

Customer-focused mindset

Basic computer skills

Will to work night shifts

Onsite in Alabang

Education

Medical allied course

Job description

Job Description

The role of a Patient Navigatoris responsible for delivering a timely, compassionate, and positive experience for established patients seeking services through Optum Behavioral Care (OBC). Serving as a subject matter expert for OBC providers, programs, and service lines, the Patient Navigator manages inbound inquiries and referrals received through live phone calls, scheduled callbacks, web forms, and fax/electronic referrals, while coordinating appointment scheduling, rescheduling, cancellations, and medication refill requests for behavioral health services.

Key Responsibilities

Optum Behavioral Care provides comprehensive mental health and behavioral health services through a network of licensed therapists, psychologists, and psychiatrists. Leveraging evidence-based treatment approaches, the organization offers counseling, psychiatric care, behavioral coaching, and substance use support to help individuals achieve improved mental wellness and better health outcomes through accessible, patient-centered care.

Qualifications

• Medical allied course graduate (Nursing, Psychology, Medical Technology)

• At least 12 months of Healthcare BPO experience

• Strong verbal communication skills in English

• Customer-focused mindset with the ability to handle sensitive patient concerns

• Basic computer skills and ability to navigate multiple systems

• Should be willing to work night shifts and onsite in Alabang

Preferred Skills

• Behavioral health or healthcare experience

  • Prior experience supporting patients, members, or providers in a healthcare setting

• Mental health awareness

  • Basic understanding of common behavioral health conditions and terminology

• De-escalation techniques

  • Ability to manage distressed, frustrated, or emotional callers effectively

• Crisis handling skills

  • Experience identifying and escalating high-risk situations according to protocol

• Cultural sensitivity

  • Ability to communicate effectively with diverse populations
    

WHAT WE OFFER:

• Market Competitive Pay Levels

• Retirement Plan

• Medical Plan (HMO) from Day 1 of employment

• Dental, Medical, and Optical Reimbursements

• Life and Disability Insurance

• Paid Time-Off Benefits

• Sick Leave Conversion

• Tuition Reimbursement

• Employee Assistance Program (EAP)

• Annual Performance Based Merit Increases

• Employee Recognition

• Training and Staff Development

• Employee Referral Program

• Employee Volunteerism Opportunity

• All Mandatory Statutory Benefits

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.