Behavioral Health Patient Navigator & Scheduling Specialist

Optum, a UnitedHealth Group Company; Muntinlupa; On-site; PHP 268,000 - 335,000; Full time

Benefits offered by this job

Market Competitive Pay Levels

Retirement Plan

Medical Plan (HMO) from Day 1 of empl.

Dental, Medical, and Optical Reimburse

Life and Disability Insurance

Paid Time-Off Benefits

Sick Leave Conversion

Tuition Reimbursement

Employee Assistance Program (EAP)

Annual Performance Based Merit Increa.

Employee Recognition

Training and Staff Development

Employee Referral Program

Employee Volunteerism Opportunity

All Mandatory Statutory Benefits

Job summary

Optum Behavioral Care (OBC) seeks a Patient Navigator to deliver a timely, compassionate experience for established patients seeking behavioral health services. You will act as a subject matter expert for OBC providers, programs, and service lines, handling inbound inquiries and referrals via live phone calls, callbacks, web forms, and faxes.

You will coordinate appointment scheduling, rescheduling, cancellations, and medication refill requests, ensuring a smooth, patient-centered process.

Qualifications

• Medical allied course graduate in Nursing, Psychology, or Medical Technology.
• At least 12 months of Healthcare BPO experience.
• Strong verbal communication skills in English.
• Customer-focused mindset with the ability to handle sensitive patient concerns.
• Basic computer skills and ability to navigate multiple systems.
• Should be willing to work night shifts and onsite in Alabang.

Responsibilities

• The role delivers a timely, compassionate experience for established patients seeking services through Optum Behavioral Care (OBC).
• Serves as a subject matter expert for OBC providers, programs, and service lines.
• Manages inbound inquiries and referrals received through live phone calls, scheduled callbacks, web forms, and fax/electronic referrals.
• Coordinates appointment scheduling, rescheduling, cancellations, and medication refill requests for behavioral health services.

Skills

English proficiency

Customer service

Telephone support

Multi-system navigation

Education

Medical allied course graduate (Nursing, Psychology, Medical Technology)

Job description

Optum Behavioral Care (OBC) seeks a Patient Navigator to deliver a timely, compassionate experience for established patients seeking behavioral health services. You will act as a subject matter expert for OBC providers, programs, and service lines, handling inbound inquiries and referrals via live phone calls, callbacks, web forms, and faxes.

You will coordinate appointment scheduling, rescheduling, cancellations, and medication refill requests, ensuring a smooth, patient-centered process.