Patient Experience & Scheduling Specialist

GoLean Health; Pasig; On-site; PHP 434,000 - 521,000; Full time

Job summary

GoLean Health in the Philippines is seeking a Patient Care Communications Specialist for a chiropractic healthcare clinic. This role is the first point of contact for patients and requires a warm, professional, and trustworthy communication style across phone, text, email, and scheduling systems.

The position handles high-volume inquiries, scheduling, follow-up, and patient retention. Flexible hours (30-35 hrs/week) with Saturday shifts if needed; rate $5–$6.50/hour, with potential

Qualifications

• Excellent spoken English with a clear, neutral accent.
• Prior experience as Virtual Medical Assistant or similar healthcare support role.
• Ability to handle high call volume in a fast-paced clinic.
• Strong patient service mindset and emotional intelligence.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
• Schedule new patient appointments and collect complete intake information.
• Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
• Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.
• Conduct follow-up and reactivation outreach for inactive patients.
• Maintain accurate patient records and scheduling notes.
• Coordinate with in-office staff to keep the provider schedule full and organized.
• De-escalate patient concerns related to scheduling, billing, or insurance.
• Support missed-call follow-up workflows and HIPAA privacy standards.

Skills

Excellent spoken English

High-volume calls

Communication across channels

Emotional intelligence

Job description

GoLean Health in the Philippines is seeking a Patient Care Communications Specialist for a chiropractic healthcare clinic. This role is the first point of contact for patients and requires a warm, professional, and trustworthy communication style across phone, text, email, and scheduling systems.

The position handles high-volume inquiries, scheduling, follow-up, and patient retention. Flexible hours (30-35 hrs/week) with Saturday shifts if needed; rate $5–$6.50/hour, with potential