Patient Experience & Scheduling Specialist

GoLean Health; Pampanga; On-site; PHP 457,000 - 594,000; Full time

Job summary

GoLean Health in Pampanga is seeking a Patient Care Communications Specialist to support a busy chiropractic clinic. You will be the voice of the practice, handling calls, texts, emails, and scheduling with warmth and professionalism.

The role focuses on high-volume communication, follow-up, and patient retention. You must stay organized, empathetic, and discreet, while using MacPractice, Weave, and related tools to keep schedules full and patient records accurate.

Qualifications

• Excellent spoken English with clear, neutral accent.

Responsibilities

• Handle high-volume inbound patient calls and respond to texts, voicemails, emails, and faxes.

Skills

Excellent English

High-volume call handling

Customer service mindset

Multitasking

HIPAA awareness

Tools

MacPractice

Weave

Solutionreach

Podium

Job description

GoLean Health in Pampanga is seeking a Patient Care Communications Specialist to support a busy chiropractic clinic. You will be the voice of the practice, handling calls, texts, emails, and scheduling with warmth and professionalism.

The role focuses on high-volume communication, follow-up, and patient retention. You must stay organized, empathetic, and discreet, while using MacPractice, Weave, and related tools to keep schedules full and patient records accurate.