Patient Care Communications Specialist - High-Volume Support

GoLean Health; Taguig; On-site; PHP 433,000 - 519,000; Full time

Job summary

GoLean Health in Taguig is seeking a polished Patient Care Communications Specialist to be the voice of the clinic. You will handle high-volume calls, texts, emails, and scheduling workflows with warmth, empathy, and professionalism.

The role focuses on patient scheduling, follow-up, and retention. You must be organized, tech-savvy, and comfortable working with scheduling software on a Mac, with Saturday availability and a flexible shift.

Qualifications

• Experience in a patient-facing role in healthcare.
• Fluent English communication, both spoken and written.
• Ability to handle high-volume calls with empathy.
• Flexible scheduling including Saturdays.
• Proficiency with scheduling software.
• HIPAA awareness and privacy respect.

Responsibilities

• Answer high-volume inbound patient calls professionally.
• Schedule and manage patient appointments; update intake data.
• Follow up with inactive patients to convert inquiries.
• Maintain accurate scheduling notes and patient records.
• Protect patient privacy and HIPAA compliance.
• Coordinate with in-office staff to keep schedules full.
• Handle texts, emails, faxes, and scheduling tasks.

Skills

Customer service

Phone etiquette

Written communication

High volume calls

Empathy

Time management

Education

High school diploma or equivalent

Tools

MacPractice

Weave

Podium

Scheduling software

Job description

GoLean Health in Taguig is seeking a polished Patient Care Communications Specialist to be the voice of the clinic. You will handle high-volume calls, texts, emails, and scheduling workflows with warmth, empathy, and professionalism.

The role focuses on patient scheduling, follow-up, and retention. You must be organized, tech-savvy, and comfortable working with scheduling software on a Mac, with Saturday availability and a flexible shift.