Patient Care Communications Specialist (Flexible Schedule)

GoLean Health; Taguig; On-site; PHP 433,000 - 519,000; Full time

Job summary

GoLean Health is seeking a Patient Care Communications Specialist to be the voice of the clinic, handling high-volume calls, texts, emails, and scheduling with a warm, calm, and professional patient experience.

The role emphasizes empathy, organization, and proactive follow-up to retain patients. A Mac OS device, reliable internet, and Saturday flexibility are required; healthcare experience and HIPAA privacy awareness are essential.

Qualifications

• Excellent spoken English with clear neutral accent; strong written communication for SMS, email and messages.
• Experience as Virtual Medical Assistant / Medical Receptionist / Patient Communications Specialist or similar healthcare support role.
• Comfortable handling high call volume in a fast-paced clinic environment.
• Strong patient service mindset, emotional intelligence, and common sense.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
• Schedule new patient appointments and collect complete intake information.
• Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
• Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.
• Conduct follow-up and reactivation outreach for inactive or lapsed patients.
• Help convert patient inquiries into booked appointments.
• Maintain accurate patient records, scheduling notes, and communication documentation.
• Coordinate with in-office staff to keep the provider schedule full and organized.
• De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations.

Skills

English communication

Written communication

Multitasking

Customer service

Phone etiquette

Problem solving

Tools

MacPractice

Weave

Solutionreach

Podium

Job description

GoLean Health is seeking a Patient Care Communications Specialist to be the voice of the clinic, handling high-volume calls, texts, emails, and scheduling with a warm, calm, and professional patient experience.

The role emphasizes empathy, organization, and proactive follow-up to retain patients. A Mac OS device, reliable internet, and Saturday flexibility are required; healthcare experience and HIPAA privacy awareness are essential.